IT Field Engineer

Hays Specialist Recruitment Ltd
North Lanarkshire
11 Aug 2017
18 Aug 2017
Contract Type
Full Time
IT Shared Service, Field Service Engineer, Your new company I am recruiting for an IT Field Engineer for a busy public sector client based in East Kilbride. You will carry out installations, troubleshoot, fix and swap out Network, End User Compute devices and peripherals. You'll be responsible for investigating and resolving common technical issues. These are varied and demanding roles for experienced, intelligent and enthusiastic individuals who enjoy the challenge of working in a customer facing environment. Your new role The post holder will have excellent communication skills, utilising multiple methods of communication across diverse teams. The role will require full mobility to travel throughout Scotland to customer sites, for which full expenses and overtime where required will be paid. There may be some flexibility as to where you work from, including being based from home. You will: Install and test Network and EUC devices in customer sites to schedule applying quality standards, adhering to end to end processes Install and upgrade equipment covering network devices, desktops, peripherals and OS builds Diagnose and resolve incidents and problems Provide second/third line support, covering installed networks, desktops and peripherals Apply asset management as part of the deployment process Ensure configuration management is maintained Train end users / super users, as required Work collaboratively with other teams across the Service Centre What you'll need to succeed Required: You should have experience of: Installing Local Area Networks (LAN) Installing End User Computing devices (PCs, Laptops, Printers); - Juniper (Junos OS); - installing Secure Network Cabinets, Routers, Switches, Firewalls Installing IP Crypto Devices Installing Secure Equipment Containers, with power and earth connections. Experience working within the ITIL Service Management framework . Security: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC (Security Check) What you'll get in return You'll be offered a competitive salary DOE, plus a generous employee benefit scheme. Excellent benefits package which will include flexible working, competitive pension scheme, 35 days holiday inc public holidays. You will be working in an exciting office environment, where you will receive extensive training and support. This is a fantastic opportunity to work in a creative and exciting environment with modern tools and technology to help get your job done. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at