Energy Advisor

13 Aug 2017
14 Aug 2017
Contract Type
Full Time
GBP17,940 - GBP19,191 per annum pro rata + 8% employer pension contribution

Full time position: 35 Hours per week - please see Job Pack for work patterns, Edinburgh

Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisors. Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

Our Energy Advisors provide high quality advice and information about energy efficiency. We are dedicated to encouraging Scottish householders to make changes helping them to have more a sustainable future and supporting them to access any funding available to them.

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland every day.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing our customers with energy efficiency advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors based in a busy office environment, taking inbound calls and making outbound calls to our existing customers. This is a telephone based role with clear performance objectives. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

In return you can expect

We'll give you plenty of support with a 4 week comprehensive training program including a recognised City & Guilds qualification. With ongoing coaching, mentoring and development we will support you to grow your knowledge of our services and energy efficiency. We offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 bank holidays per year.

Closing date for application: 9:00am Monday 10 July

Telephone Interviews will be held on: 13 & 14 July

Face to Face Interviews will be held on: 18 & 19 July

To apply

Please download an application pack from You can request a job pack by emailing or calling and quoting reference EA.

Please email your completed application form to: .

Due to the high number of job applications we receive, Changeworks will only contact those people we are inviting for interview.

Changeworks ~ inspiring change for people and the environment

Passion, integrity, innovation, collaboration and empowerment are the values which drive us. We aim to inspire and enable people to live and work more sustainably, inspiring change for people and the environment