Customer Service Advisor (FIF08106)

Recruiter
Fife Council
Location
Scotland
Salary
£16,838 - £18,959 per year Pro Rata
Posted
04 Aug 2017
Closes
21 Aug 2017
Ref
FIF08106
Contract Type
Permanent
Hours
Full Time


Job Description

Working Pattern: Saturday and Sunday 6 hours each day worked between 06:00 and 22:00

Interview Date: Week Commencing Monday 28 August 2017

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the attached Job Pack. These explain the job role and the type of person we are looking for.  The main terms and conditions of employment are also available via the above link.”

 

To provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. This includes providing advice, information, logging requests for services and taking payments.

To undertake duties in relation to the delivery of council services and to contribute to the on-going development of Customer Service Operations, this includes Customer Contact Centre, Scottish Welfare Fund team, Customer Service Centres / Local Office and integrated Libraries. Priorities are:

  • being motivated and enthusiastic about customer services
  • working in a multi skilled environment
  • deliver a wide range of accessible and responsive services
  • being part of a fast moving, challenging, continual change environment
  • taking responsibility for solving customers' problems and issues.
  • supporting Fife Council's corporate priorities
  • being flexible in approach to work

 

Fife Council pays the Scottish Local Government Living Wage Rate to employees earning less than £8.33 per hour. If the hourly rate of pay for the post is less than the Scottish Local Government Living Wage Rate a supplement will be paid.



Requirements

You will possess excellent customer care skills with the ability to respond flexibly and sensitively to people with a variety of needs, even in challenging situations.



Responsibilities

Customer Service Delivery is part of Communities Directorate and is accountable for the delivery of generic frontline services and provides access to a wide range of services delivered by the Council and its partners.

The key Service objectives involve providing essential services effectively and efficiently to improve customer experience when contacting Fife Council.

Our network of Local Offices and integrated Libraries are the first point of contact for customers who visit the Council face to face. They provide information, advice and access to a wide range of services that Fife Council and our partners deliver.

Within our office environment we provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. Including providing advice, information, logging requests for services, taking payments and delivering first class customer service.



The Individual

You should have relevant experience providing a customer service which includes using your initiative to develop practical solutions to resolve a diverse range of customer issues/problems as a significant element of the job.

You will possess excellent customer care skills with the ability to respond flexibly and sensitively to people with a variety of needs, even in challenging situations.

 

Literacy and numeracy skills.

In Fife Council the way we work matters and you will be responsible for being a role model by displaying and promoting behaviours that are expected of all Council employees:

  • Taking ownership
  • Focusing on customers
  • Working together
  • Embracing technology & information
  • Delivering results

 

For Further Information Please Contact: Claire Lindsay on 03451 555 555 Ext 477093 or Email: claire.lindsay@fife.gov.uk



See also:
CustomerServiceAdvsrG160.02.pdf
RR82 TandCs March 2015.doc