Customer Service Advisors

Recruiter
Manpower
Location
Nairn
Salary
8.45 GBP Hourly
Posted
06 Aug 2017
Closes
19 Aug 2017
Contract Type
Permanent
Hours
Full Time
Manpower is recruiting Customer Service Advisors to join our client, based in Nairn.

As a Customer Service Advisor, your main responsibilities will be to:

*Report to a Team Leader
*Provide 1st line support for the service desk
*Answer calls to the service desk effectively
*Assign calls to relevant support teams
*Action back office requests as and when required
*Advise clients and support teams of known problems and workarounds
*Ensure users are updated with the progress of their call/change

The ideal candidate will have:

*Good PC skills - including a basic knowledge of MS Office and general PC knowledge
*Excellent communication skills, both written and verbal
*Excellent customer care skills
*Good IT knowledge
*Good analytical skills
*The ability to work under pressure
*The ability to retain knowledge effectively
*Team player skills, with the ability to build relationships with both colleagues and external clients
*Analytical and methodical approach to working with keen eye for detail

Interested? Apply now!