Account Manager

Social Bite Ltd
01 Aug 2017
15 Aug 2017
Contract Type
Full Time
Account Manager for Corporate Catering

Employer: Social Bite Ltd

Reports to: Head of corporate catering, Operations Manager and Board of Directors

Liaison with: All subsidiaries of Social Bite; working closely with senior management of the limited company

Workplace: Social Bite Head Office, 1 -3 St Colme Street, Edinburgh, EH3 6AA

Working Hours: 40 hours per week, which may include occasional overnight, evening and weekend work

Position Start Date: Monday 4th of December 2017

Annual Leave: 25 days plus 10 public holidays

Salary: GBP25,000

The Position

We are recruiting for the position of Account Manager for the Corporate Catering Department. The core purpose of the job will be to maintain and build existing relationships with clients and organise the planning and delivery of all corporate orders. This post is part of the limited side of the company but will require the applicant to work closely with all subsidiaries. The Account Manager reports to the Head of Corporate Catering and is the direct line manager for all members of the department.

To apply

To apply please email your CV, Cover Letter and a one page word document addressing all of the essential criteria with supporting evidence set out in "Person Specification, Knowledge and Experience". Any application failing to include all three components will not be considered.

Send all applications to with the email header Account Manager Application 2017.

Core Competencies

Control the delivery of high-quality work
Align work programmes with strategic priorities
Lead and facilitate effective meetings to achieve goals
Identify and create new partnerships at local and national level
Work collaboratively with all subsidiaries to deliver projects on time and in budget

Task and Responsibilities

Corporate Strategy

Build upon and maintain the corporate catering sales strategy; identify new partnerships, maximize existing client spend and develop a long-term plan for sustainable growth.
Work closely with the Business Development Manager to generate growth across all subsidiaries.
Be an advocate for strategic corporate partnerships to benefit the parent charity - the Social Bite Fund.

Corporate Relationships

Create and implement a partnership plan that identifies key accounts and outlines an action plan to both maintain existing and develop new relationships.
Manage and track relationship progress using an integrated approach to client data and to provide excellent client care and communication using CRM tool.

Operational Responsibilities

Generate daily and weekly reports for all units to follow corporate catering schedules and specialty orders.
Act as the main point of communication to problem solve and address any issues or difficulties on an operational level.
Line management of drivers, production team, shop staff and coordination of volunteers.

Monitoring and Reporting

Produce reports and recommendations concerning marketing and sales strategies for senior management.
Manage monthly income report showing status against all targets, tracks GP and forecasts for the upcoming month.
Responsible for delivering against annual corporate catering budget and creating profit and loss evaluations.

Events Coordination

Identify and participate in key events at a local and national level to raise company profile and generate revenue.
Responsible for logistics and on the day running of corporate catering events and company fundraisers.
Design and carryout risk assessments and pre/post event profit and loss evaluations.

Ambassador Remit

Deliver presentations and speeches to communicate the company culture and ethos to the wider public and corporate clients.
Develop key contacts through networking events that lead to further opportunities.

Person Specification, Knowledge & Experience



1 year + account management experience
Experience of coordinating meetings and developing strategies to see projects from beginning to end
Experience of working with and consulting with a wide range of partners at a strategic and operational level
Demonstrable record of developing corporate partnerships
Experience working for and with third sector and voluntary organizations
Experience of identifying needs and acquiring buy-in from relevant support, resources and/or information
Experience of organizing/facilitating events
Experience of working with vulnerable groups of people



Understanding of the homeless cycle and the impact it has on individuals
Understanding of the social business model and its place within the business community
Knowledge and understanding of food handling and health and safety legislation
Knowledge of strategic partnerships
Knowledge of issues, policies and legislation within Scotland affecting people who experience homelessness

Skills, Education, Qualifications


Educated to a degree level or equivalent within a relevant field; sustainable development, business management.
Excellent verbal and written communication skills
Able to engage confidently and influence a wide range of partnerships at a local and national level
Food Safety and Health & Safety Level 2 qualifications
Trained in working with vulnerable people and skilled at conflict resolution