Inbound Collections Advisor

14500.00 - 17500.00 GBP Annual + Uncapped Monthly Commission
24 Jul 2017
21 Aug 2017
Contract Type
Full Time


Aventas Group is proud to be working with a successful and reputable industry expert who are expanding at a rapid rate. They are looking to recruit a number of motivated Inbound Collections Advisors with previous collections/customer service experience to join their business. Successful candidates will join a vibrant, spacious office based in Clydebank , as part of a thriving business that can offer a brilliant career path. Collections Advisors will have a high volume of calls to handle, and contact customers to discuss repayment agreements on their loans if they have missed a payment. Successful Collectors will build strong, lasting relationships with customers to ensure collections targets are met in full. You will fact find with customers to fully understand their needs and issues, before piecing together a repayment plan that suits the organisations requirements.

Experience and Skills

* Good spoken and written communication skills.
* Collections experience is preferential but not essential.
* Calmness under pressure.
* An organised and methodical approach.
* The ability to work to strict deadlines/targets.
* Good negotiation skills.
* Good computer skills - ideally with good skills in MS Excel, Outlook and Word.
* Fluent English.


* Ensure all customer data is accurate.
* Answer and resolve inbound communication via email and phone from our customers.
* Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements.
* Responding to customer and third party emails.
* Previous experience working in a customer focused environment, with telephone/call centre experience preferable but not essential.
* Minimum six months' previous experience within a debt recovery/collections role would be great but not essential.
* Familiar with FCA regulation, data protection, and anti-money laundering principles.
* Excellent oral and written communication skills.
* Punctual and flexible in adapting to changing environments based on role requirements.
* Confident using Microsoft Office such as Outlook, Excel and Word.

Remuneration & Benefits

* Competitive basic salary between GBP14,500 - GBP17,500 p/a.
* Fantastic and Rewarding Monthly Bonus !
* Structured training program.
* Career Progression and ongoing Development.
* Health & Life Insurance included.
* Pension Scheme.
* Free Parking.
* Additional holiday on your BIRTHDAY!

Working Hours

* 42.5 hours per week
* 9am - 5pm (3 days per week)
* 9am - 8pm (2 days per week)
* 1/3 rotational Fri & Sat:
* Fri: 10.30am - 7pm
* Sat: 9am - 1pm (half day off is returned during the week!)

These positions are available to start in August 2017, if you would like more information please contact Liam McCreadie at Aventas Group, or click the link to apply now