Programme Delivery Support Officer (Better off North Ayrshire) (Temporary)

North Ayrshire Council
31 Jul 2017
17 Aug 2017
Contract Type
Full Time

Role Profile

National Lottery Funded                                  


This post is funded jointly by the Big Lottery Fund and European Social Fund


To act in a support role to the Programme Delivery Team to deliver Employability & Skills Programmes and Projects within Economic Development.


Corporate Responsibilities

  • To undertake individual role in line with the Council's Strategic Priorities and in compliance with the Council's corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • Support the day to day operations of the Better Off North Ayrshire Programme Management Office
  • Responsible for undertaking research and compiling information required to facilitate successful project delivery
  • Support the monitoring of external contracts in line with funder expectations, including monitoring visits to partner agencies
  • Maintain accurate records, both hard copy and electronic, of key documents in line with funder requirements.
  • Assist & support the development and maintenance of the Management Information System
  • Support the development of new projects including pilot schemes.
  • Input data to client management and audit system.
  • Administrative role to plan and arrange meetings both internally and externally
  • Assist with marketing and promoting the Better Off North Ayrshire Better Off North Ayrshire programme






Education and Qualifications

  • SVQ III, or equivalent
  • HNC in a relevant subject
  • Application Form
  • Interview


  • Providing administrative support and guidance to a partnership.
  • support and guidance to a partnership
  • Experience of monitoring and compliance Experience of ESF or other external funders requirements


  • Application Form
  • References
  • Interview

Specialist Knowledge

  • Knowledge and understanding of the impact of poverty and disadvantage on people in our communities
  • Knowledge of ESF Management systems
  • Knowledge and understanding of Equality Issues.
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Ability to manage own workload and work to deadlines
  • Microsoft Word and Excel skills
  • Basic database skills
  • Verbal communication and interpersonal skills.
  • Ability to work under pressure and to tight timescales.
  • Attention to detail.
  • Written communication skills


  • Application Form
  • References
  • Interview

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council's website.





We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process