Colocation Service Desk Support Supervisor (ITIL)

Newbridge, City of Edinburgh
Excellent Salary + Company Benefits Package
05 Oct 2016
19 Oct 2016
Contract Type
Full Time

Colocation Service Desk Support Supervisor (ITIL) - Leading UK Provider of Managed Networks, Hosting and Cloud Services
Excellent Salary Package + Company Benefits

About Us:

An industry leading provider of Managed Networks, Cloud, Hosting and Colocation services to over 3000 customers across the UK.

The Colocation Service Desk Support Supervisor Role:

The Colocation Service Desk Support Supervisor is responsible for ensuring the smooth operation of the Colocation Support Service-desk team. Working alongside the team, the successful candidate will be responsible for ensuring customer service is supported to a high standard and the development of the team.

Additional Responsibilities:

> Monday to Sunday out of hours and on call working where necessary.
> This role may require occasional customer and other company site visits.

About You:

Essential Skills & Attributes:

> Minimum degree level or equivalent in IT or similar discipline / proven equivalent working experience
> Minimum GCSE level, or equivalent, in English
> ITIL Foundation Certification
> Demonstrable experience in a Service-desk environment in a Team Leader / Supervisory role
> Spares, asset and stock management
> Competent as a team leader and all aspects of employee management
> An enthusiastic, driven, committed & flexible approach to work
> Solutions driven and confident in dealing with customers
> Natural initiative, logical approach and pro-activeness to their method of working
> Be open to new ideas and have a positive outlook
> A confident telephone manner and friendly approach
> Excellent standard of written and spoken English
> Able to work well to deadlines and under pressure
> High degree of accuracy and attention to detail
> Ability to work well to deadlines and under pressure
> In depth knowledge and understanding of troubleshooting


> Full UK Driving Licence
> Experience in support of large scale network infrastructure for complex multinational organisations
> Commercial acumen
> Electrical / Mechanical knowledge relevant to Data Centre technology

Benefits we offer:

From day one:

> Death in Service x 4
> Access to our Rewards Discount Programme

From 3 months:

> Up to 5% enhanced matching employer’s pension contribution

The following benefits on successful completion of probationary period:

> Private Medical Care
> Health Shield Cash plan which includes access to an employee assistance programme
> Optional enrolment in the Bike to work scheme
> Optional enrolment in childcare vouchers scheme
> Performance related bonus scheme

We also offer complimentary:

> Fresh fruit
> Soft drinks/ fruit juice, tea, coffee
> A selection of breakfast foods at each location 

You may have worked in the following capacities:
NOC Support Desk Team Leader, Lead Service Desk Engineer, IT Service Delivery Team Leader, Datacentre Support Desk Supervisor, 3rd Line Support Engineer (Team Lead), Managed Services Service Desk Lead.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR. 

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