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1 exact match

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Customer Service Representative

Standard job
Recruiter
Cytori Therapeutics
Salary
Competitive
Location
Aberdeenshire
Job term
Permanent
Job hours
Full time

Cytori Therapeutics is opening a small medical device manufacturing facility in Deeside.

We are seeking a Customer Service Representative
Department: Marketing and Sales
Reports To: EMEA Regional Sales Director - UK
Location: Deeside, UK

ABOUT US
Cytori Therapeutics, Inc. is dedicated to developing and delivering innovative cell-based therapies to improve the quality and length of life. We are a global, public company engaged in the development and commercialization of stem and regenerative cell therapies for the treatment of cardiovascular disease, reconstructive surgery and many other serious, chronic, and life threatening conditions.

SUMMARY
The Customer Service Associate will be responsible for the delivery of pre and post-sales support to Cytori’s customers in the EMEA region. He/she will work with a team of global Customer Service Associate(s) in the implementation of initiatives to increase customer satisfaction while also keeping oversight on key sales metrics to help drive revenue growth.  The Customer Service Associate will also be responsible for implementing improved processes to streamline global order processing and will work with the Marketing and Sales team to assist with email campaigns, and various other sales support efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for responding to calls and email inquiries directed to Customer Service in a timely manner
Understands the key benefits and features of Cytori products and is able to articulate product descriptions to customers
Coordinates/fulfills Customer Service/Marketing requests made by distributors or customers
Manages the processing of purchase orders, returns and exchanges, credit memos/debit memos, and customer account applications
Process customer invoices and assist in quarterly Accounts Receivables collections effort
Acts as liaison between customers, Sales/Marketing, Accounting, Shipping/Receiving, Medical Affairs, and Quality to resolve order status, delivery, warranty and billing inquiries
Communicates with management and executive management to report weekly sales metrics, customer feedback and complains, product delivery issues, product shipment and return trends
Works closely with CRM tool to maintain integrity of sales database
Analyzes operational processes, escalation procedures and identifies opportunities for process improvements and value-add to our customers, sales team members, and internal departments
Coordinates with manufacturing to manage production timelines and shipment schedules
Organizes e-mail campaigns to sales force, direct customers and distributors regarding product updates, program implementations, and other correspondence as needed
Serves as liaison between Accounting Department and Customers regarding outstanding account balances, invoice inquiries, and billing discrepancies
Provide administrative assistance (i.e. expense reports, wire transfers, etc.) as needed.
Manages or assists in the management and delivery of EMEA events.
Perform administrative duties, including ordering supplies and office inventory control.
Other duties may be assigned.

Skills, Knowledge & Abilities
Excellent customer support skills required. Ability to speak effectively over the telephone and in person with customers and employees at all levels of the organization. Demonstrated success with various customer service questions, complaints and problems
Ability to calculate figures and amounts such as discount, interest, commissions, proportions, percentages
Ability to work across geographies and understand the diverse needs of a global customer base
Excellent interpersonal skills
Ability to deal effectively with change
Strong organizational skills. Must be able to handle multiple tasks
Displays positive work ethic to help maintain/promote positive team morale
Must be able to analyze and resolve non-routine product issues using independent judgment
Team player – works to ensure team goals are met or exceeded

EDUCATION and/or EXPERIENCE
1-3 years experience providing customer support in the medical device or biotechnology industry preferred

Systems Technology Skills
Must possess knowledge in utilization of Microsoft Office
Experience with Salesforce or other CRM strongly preferred
Experience with MAS 200 or other ERP system is preferred

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, bend, and sit. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The employee must have the manual dexterity and manual ability to effectively use computer terminals.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

TO APPLY
For more information and to apply please visit our website

Contact
Cytori Therapeutics
Posted
Reference
224107981-01c

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9 related matches

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Certification controller

Basic job
Recruiter
Fintec Recruit Ltd
Salary
Competitive
Location
Highland
Job term
Permanent
Job hours
Full time

FINTEC recruit is seeking a Certification controller for our client in the fabrication / oil and gas industry. This is a permanent position based in the Highland region, salary is between £16000-£28000.

Responsibilities

• Compile and maintain records, prepare certification progress reports and generate and issue lists relative to NDT Reports, Welding procedures specifications (WPS) records, Dimensional reports, test reports, coating reports; as built drawings and material certificates.
• Liaise with all interface groups to ensure required information is provided in a timely manner.
• Prepare manufacturing data records and dossier indexes in consultation with the QC Coordinator.
• Check, prepare and archive documentation and update archive register.


Requirements
• Experience in QA/QC or proven experience in documentation within a fabrication and welding environment.
• Computer Literate (Microsoft suite, Word, Excel, Visio, Powerpoint, Outlook)
• Ability to work to tight schedules.
• Ability to be adaptable to meet needs of different clients.
• Ability to focus on detail and completion of tasks.
• Excellent interpersonal skills.


Full details of the Certification controller role on application. Please send your C.V. to apply and quote Ref: FT1423. Applicants must have the right to work in the UK.

FINTEC recruit specialise in Engineering, Technical and Business Support roles for permanent and contract positions, UK and International

Contact
Audrey Parker
Posted
Reference
FT1423

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Health and Safety Quality Controller

Standard job
Recruiter
Advertising Works Scotland Ltd
Salary
Competitive
Location
Ayrshire
Job term
Permanent
Job hours
Full time

Health and Safety Quality Controller required.

Andrew Wright is a long established family owned Window-Conservatory manufacturer and installer based in Ayrshire. We are recruiting for a Health and
Safety Quality Controller with experience within the window manufacturing industry.

The ideal candidate should have excellent communication skills and the ability to
work within a best practice organisation.

A competitive salary is on offer to the right candidate with the relevant experience
within a similar role.

To apply call our head office switchboard and ask for Kevin.

Contact
Kevin
Posted
Reference
224097225-01

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Assistant Plant Hire Controller

Standard job
Recruiter
CLR Plant Hire Ltd
Salary
Competitive
Location
Bathgate
Job term
Permanent
Job hours
Full time

As a result of successfully securing a substantial volume of workload in the immediate term and foreseeable future we have a number of key opportunities within the central belt of Scotland and London.

We are inviting applications from experienced and highly motivated individuals seeking to progress their career either within our premises in Bathgate and London or on site at any of the prestige landmark projects that we are currently working on.

Assistant Plant Hire Controller required - (Bathgate & London)

Please send a full CV clearly stating position applied for to: Personnel Department
CLR Plant Hire Ltd , Inchmuir Road, Whitehill Industrial Estate, Bathgate, West Lothian, EH48 2EW.

Email your CV or call Adele (Mon-Fri 9am - 5.30pm).

No Agencies Please - Committed to Equality of Opportunity in Employment.

Contact
Adele
Posted
Reference
224091426-01g

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Retail Team Leader / Manager

Basic job
Recruiter
WIS International
Salary
From £16,000 to £20,000 per year
Location
Glasgow
Job term
Permanent
Job hours
Full time

The Role

Retail Team Leader / Manager

Bellshill, Glasgow

Competitive salary and flexible hours

£16,000 - £20,000+ OTE

WIS International is a stocktaking company with a difference. Not only are we one of the leading stocktaking companies, but we strive to be the employer of choice. We conduct stocktakes in retail companies including Zara, Pull and Bear, Asda, Dunelm and Debenhams, plus many more.

We are now looking to expand on our current successful office in Bellshill with retail managers.

WIS Intl is a rapidly expanding organisation and opportunities for candidates with a high level of passion for retail and solid business acumen have excellent opportunities ahead of them. If you are looking for a challenge, looking to add to an already successful career and have what it takes to support an organisation that is on the same wavelength then this is a perfect time to join.

Requirements

The ideal candidate for this role will have previous retail experience, ideally with some inventory/stock taking experience (although this is not essential). You will have an excellent eye for detail, be able to lead, plan and organise a team to conduct stock takes in the stores and ensure internal auditors requirements are met. Excellent organisational skills are essential

A very competitive salary, plus the opportunity to work in a growing market. We have various levels of positions available starting from £7.50 ranging to £9.75

An expected salary of £16,000 for our Retail Team Leader at Level 1 and £20,000 at Level 2 (OTE)

- Part guaranteed hours dependent on our customer requirements

- Job does involve travel and staying away from home, with travel compensation and meal allowance provided.

- Applicants must have a valid UK/ EU passport (with visa if applicable).

- Applicants must have a full clean driving licence

- Applicants must have their own car and be prepared to use for business requirements when needed

Due to the nature of our work candidates must be of legal adult age as the role does involve overnight stay and travel. You may be or have experience of working as a Retail Assistant, Inventory Management, Stocktaking, Retail Sales, Customer Service Executive, Customer Service Advisor, Sales Executive within a Retail, Hospitality, Customer facing service led industry.

About the Company

WIS International provides comprehensive and tailored stocktaking solutions for our extensive portfolio of clients. We are proud of our ability to work at both National and International levels.

Contact
WIS International
Posted
Reference
7486RP1604

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Regional Sales Manager - Aberdeen

Standard job
Recruiter
Arco
Salary
Competitive + bonus, car and comprehensive benefits
Location
Aberdeen
Job term
Permanent
Job hours
Full time

Combine your extensive B2B sales experience and proven motivational skills at Arco, the UK’s market leader in Health & Safety.

Aberdeen
Competitive plus bonus, car and comprehensive benefits

At Arco, our mission is to keep people safe at work. Our fourth generation, family-owned business has a turnover in excess of £265m, 41 branches and 1,500 employees, and is the UK’s leading supplier of safety clothing, corporate work wear and Health & Safety and maintenance products. Our great reputation for offering expert advice and support to customers is based on investing in our own people and keeps us firmly in top spot in our field.

As Regional Sales Manager, you’ll make a major contribution to sustaining our market leadership through your development and motivate your team to deliver our business goals in North East Scotland. It will be your task to develop excellent strategic relationships with both customers and key vendors, executing the sales and marketing plan and individual channel plans for the region. Accountable both for timely, accurate reporting and for inventory provision, you’ll also recruit and retain the best people and provide clear, stimulating leadership, in addition to:
• communicating effectively with all key stakeholders
• coaching, mentoring and developing your team to ensure they realise their full potential
• ensuring that all employees and external stakeholders in the region are safe and secure at work.

Well-educated and with a safety training, safety consultancy or industrial hygienist background and a working knowledge of PPE, you already have a substantial track record in managing a B2B sales unit, with proven success in achieving financial targets and sales objectives. Your comprehensive knowledge of business management matches your acknowledged ability to develop high-performing sales/customer service teams and extensive experience of delivering presentations to a wide variety of audiences. Your attributes also include:
• knowledge of the North Sea basin drilling and production system and its key players
• strong connections with North Sea operators, ideally at HAZOPS and hygienist level, as well as procurement
• great networking and influencing skills at a senior level
• ideally, some international experience.

You must live within a commutable distance of Aberdeen.

So if we’ve just described you and your aspirations, to apply for the position of Regional Sales Manager, please forward a full CV and covering letter to Online Resourcing by clicking the APPLY button below and completing the short application procedure.

Reference number: OR7246

Please note: unlike a traditional recruitment agency, we guarantee that your application will be viewed by Arco. It is a non-consultancy service managing online applications on their behalf.

Contact
Arco c/o Online Resourcing
Posted
Reference
OR7246

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Senior Engineer / Sub Agent / Project Manager

Basic job
Recruiter
Recruitment Genius
Salary
Competitive
Location
Fife
Job term
Contract
Job hours
Full time

We are currently recruiting on behalf of a leading UK Civil Engineering company, where a fantastic opportunity has arisen for a Sub Agent to work on a long term contract in Fife.

The candidate must have strong commercial as well as engineering expertise. The role is the first in line for project cost controls as well as being responsible for on site management and personnel control.

Job Purpose:

Responsible for the management of small value construction sites, or assistant to Project Manager on larger value schemes in order to achieve required project delivery to the customers’ objectives, while maintaining standards of health and safety, quality, environmental impact and cost control.

Knowledge and Experience:

- Considerable experience in Civil Engineering.
- Working knowledge of contract conditions, CDM regulations, design management, programme & risk management and cost control including forecasting, actual cost and value reporting.
- Good knowledge of specifications and testing regime relevant to general civil engineering.
- MUST have specific Scottish Power experience and tickets.

Skills/Qualifications:

- Degree in Civil Engineering / HNC or equivalent in civil engineering as a minimum.
- Working towards I Eng AMICE preferred.
- CSCS mandatory.
- SMSTS mandatory
- NEBOSH or IOSH.
- Temporary Works Co-ordinator.

Personal Qualities:

- Excellent communication, people and team management skills.
- Able to challenge designs and resolve problems to conclusion.
- Demonstrate the right behaviours and lead the team to ensure the culture is in line with our company values.
- Ability to motivate employees to achieve high standards of compliance.

If you feel you have the skills, drive and ambition to succeed, please send a copy of your CV to them immediately.

Contact
No Contact
Posted
Reference
00011305

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Qualified Butchers

Standard job
Recruiter
Simon Howie Butchers
Salary
Competitive
Location
Perth
Job term
Permanent
Job hours
Full time

Qualified Butchers required.

Night Shift:- Dunning
Day Shift:- Perth Retail Shop

We are looking to recruit experienced butchers for the above locations. Ideally
trained in a retail environment, the successful candidates must possess butchery skills of the highest standard and be able to comply with the strictest hygiene controls.

To apply, please email full CV and cover letter by the 2nd May.
Ensure to indicate position applying for.

Contact
Simon Howie Butchers
Posted
Reference
224106126-01

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WANTED: 1000 COURIER OWNER DRIVERS Nationwide Nationwide

Standard job
Recruiter
CRV Solutions Ltd
Salary
Competitive
Location
United Kingdom
Job term
Temporary
Job hours
Full time

BECOME A SELF EMPLOYED COURIER!

We have ad-hoc Self Employed Courier Owner Driver opportunities all over the UK to deliver same-day documents, parcels and other freight.

This driver/courier opportunity is available in any town or city within the UK, using your own car or van. This self employed opportunity, with our unique membership program, provides guaranteed "Real Courier Work"

For more information please visit our website via the "apply now" button.

You can have a new career - one where you're in total control - TODAY. Free to join.

Contact
Andy Stephens
Posted
Reference
2002129

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Project Engineer

Basic job
Recruiter
Fintec Recruit Ltd
Salary
From £35,000 to £350,000 per year
Location
Angus
Job term
Permanent
Job hours
Full time

FINTEC recruit is seeking a Project Engineer for our client based in Tayside

Our client is an established engineering business, providing worldwide engineering services. This role is based in the Oil and Gas product division. This is a permanent role and salary in the region of 35000.

Responsibilities

• Project management of engineering projects, from initial contact with our clients through concept, design, manufacture, build and test to completion of the associated documentation and procedures.
• Prepare detailed project plans to ensure all internal and external requirements are fully coordinated to achieve project deadlines
• Manage status reports for all ongoing projects, communicating effectively with relevant stakeholders
• Manage project control such as cost control, scheduling, and conducting reviews and risk assessments.


Experience & skills required

• Experience in multi-discipline manufacture (mechanical, hydraulic, electric)
• Experience of managing fabrication/welding, machining and assembly projects
• Ideally experience in oil and gas operating systems
• Ability to interpret manufacturing drawings
• Experience of leading a multi-disciplined team, coordinating with external and internal customers’ and project teams
• Experience in the creation and control of project files and reporting tools, providing real time project management data to the business
• Ideally experience in a customer-facing role
• Ideally in a related degree in engineering
• To have attained or working towards a professional accreditation with an appropriate institute
• Proven commercial acumen
• Strong influencing and negotiation skills
• Ability to meet deadlines while maintaining attention to detail and data accuracy
• Effective interpersonal relationship skills to create a positive and productive team-oriented environment with all departments



Requirements

• A professional approach
• An enthusiastic manner
• A commitment to excellence in all that you do
• Share your excitement with your colleagues and customers
• An enquiring mind
• Come with solutions not problems
• Be a team player: willing to continuously and proactively collaborate, share, and seek information and guidance

Full details of the Project engineer role on application. Please send your C.V. to apply and quote Ref: FT1356. Applicants must have the right to work in the UK.

FINTEC recruit specialise in Engineering, Technical and Business Support roles for permanent and contract positions, UK and International

Contact
Audrey Parker
Posted
Reference
FT1356

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