Service Controller – Successful Security Business 

Recruiter
Webrecruit
Location
Glasgow, Glasgow City
Salary
£17,500 - £18,000
Posted
15 Sep 2017
Closes
13 Oct 2017
Ref
HKKCX1310/JW
Contract Type
Permanent
Hours
Full Time

Service Controller – Successful Security Business  
Glasgow 

Are you looking to take on your next challenge as a Service Controller? Want to increase your expertise and develop your career with an innovative business? If so, read on.  

The Company:  

Built on a foundation of trust and innovation, our client is a leading provider of exceptional security solutions. They are now looking for a Service Controller to join their team in Glasgow.  

The Benefits:  

- Salary of £17,500 - £18,000  
- Open and collaborative culture 
- The chance to learn and increase your skill-set  

Joining an environment of learning and teamwork where everyone pulls together and takes responsibility, you will discover that our client’s company is based on the core values of respect, integrity, collaboration and innovation.  

In this important role, you will have the chance to facilitate the delivery of leading engineering services within a fast-paced and engaging environment.  

The Role:  

As a Service Controller, you will support the delivery of our client’s engineering services within a defined geographical region.  

Acting as the primary point of contact for customers and the Engineering Delivery Team, you will:  

- Deliver world-class customer service  
- Effectively communicate and log works orders  
- Schedule Engineers for call outs and maintenance visits  
- Raise purchase orders and update the system with key information  
- Ensure that services are delivered in-line with KPIs and customer requirements  

About You:  

To be considered, you will need:  

- Strong customer service skills, specifically via the telephone 
- Proficiency in MS Office, including Word and Excel  
- Excellent communication skills  
- Great team-working abilities  
- A positive and proactive approach  

Other companies may call this role Service Controller, Field Service Co-ordinator, Engineering Co-ordinator, Customer Service Controller or Customer Service Executive.  

Our client is eager to hear from candidates with experience as a Customer Service Advisor, Technical Support Advisor, Customer Care Rep, Customer Care Agent, Customer Care Executive or Customer Services Representative.  

Our client is an equal opportunities employer and takes their corporate and social responsibility seriously.  

So, if you are looking to take your next step as a Service Controller, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.