Spanish Sales Executive

Search Consultancy
13 Sep 2017
11 Oct 2017
Contract Type
Full Time

Spanish Speaking Broker Sales Executive

Salary up to GBP22,000 plus bonus

We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities. Reporting to the Broker Sales and Service Manager, you will be responsible for handling incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and developing relationships with key brokers and partners.

In addition, this role will be involved in supporting across all areas of Customer Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following metrics,

  • Sales
  • Broker Channel development and Relationship Management
  • Persistency
  • Claims handling and resolution
  • Net promoter score.

Main duties and responsibilities:

  • Strive to achieve company KPIs across Sales and Customer Services
  • Communicate effectively with team and senior management
  • Provide the highest levels of customer service, striving for first contact resolution
  • Ensure that all operating procedures and regulations are followed in line with FSA company guidelines
  • Providing quality advice and information to customers and colleagues regarding their health benefits including plan information, eligibility and status of a claim
  • Adjudicate international medical claims in accordance with policy terms and conditions
  • Monitor turn-around times to ensure contacts are settled within required time scales
  • Monitor and highlight high cost claims
  • Encouraging and guide customers to self serve, where possible, using our online web tool
  • Build relations with internal departments to ensure all resources are utilized to the benefit of the customer
  • Actively support all team members and provide resource to enable all operational goals to be achieved

Experience Required:

  • Experience within a Customer Service/ Contact Centre environment is essential
  • Previous medical, claims or insurance background would be an advantage
  • Demonstrated experience working within a team environment
  • Experience of working in a multilingual capacity would be beneficial
  • 2 years (plus) sales experience is preferred
  • Outbound sales experience or a good knowledge of insurance products is preferred
  • A proven track record of success

Skills and Qualities:

  • Exceptional interpersonal skills with good verbal and written communication
  • Ability to work under own initiative and proactive in recommending and implementing process improvements.
  • Ability to organise, prioritise and manage workload to meet individual and team targets
  • Customer focused with ability to identify and solve problems
  • Ability to quickly identify customer needs in a professional and confident manner
  • Ability to exercise judgement
  • Maintain a positive attitude and good work ethic
  • Be flexible and open to change

To apply please click APPLY NOW

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.