Customer Service Advisor - Backshift

Recruiter
Search Consultancy
Location
Edinburgh
Salary
Competitive
Posted
09 Sep 2017
Closes
22 Sep 2017
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor - Backshift - Technology Sector

GBP16,000 per annum + Benefits

Our client, an international customer services provider is currently looking to offer a full time position for an excellent candidate with great customer services skills!


The business operates Monday to Friday: 3pm to 11.30pm or 5.30pm to 2am (40 hrs)

A good benefit package as below:


* 40 hours contract
* Perkz: employee benefits scheme that works with the best UK retailers
* Learning and Development courses
* Career opportunities within the account


Duties and responsibilities:


* The mainresponsibility of this role will be to support cardholders within the UK via phone.


* This role will require flexibility over working hours

* Handling customer complaints, taking responsibility to investigate, escalate and track appropriately - providing the cardholder with a timely and satisfactory resolution

Experience, Knowledge and skills required:

* Fluency in English
* Previous experience in Customer Service, preferably in the Financial industry
* Computer literate: Word-processing, Excel, internet and general systems usage

If you are interested in this role, please apply online today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.