Housing Options Advisor (MOR02414)
The Housing Options Advisor will work with vulnerable households to try and prevent, where possible, homelessness arising. The job is focused on the prevention of homelessness through the delivery mediation and liaising with landlords and families to reduce the risk of homelessness or tenancy break-down.
- To offer information, advice and mediation to prevent people from becoming homeless.
- To liaise with landlords and tenants in relation to Section 11's and Risk Assessment Plans
- To work with Private Sector Landlords in relation to Section 32A
- To provide an enhanced advice and assistance to vulnerable adults at risk of homelessness
- To keep good records of all contact with service users and to ensure that these are kept updated and that they are comprehensive for audit purposes.
Experience of working with people with multiple needs.
Experience of assessing people.
Experience of multidisciplinary working.
Qualification in Health, Social Work, Housing or related field.
Ability to work on own initiative and as part of a team.
Ability to organise, plan, and monitor workloads.
Effective communication and writing skills.
Strong customer care skills and focus.
Self-confident and self-motivated.
A good understanding of ICT and experience of using Microsoft office package.
The ability to gain the confidence of people vulnerable to homelessness and ability to build up good rapport with them.
The ability to work in a multidisciplinary manner.
The ability to keep accurate records relating to involvement with service users.
You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car/van.
The ability to respond to conflicting and competing demands.
Ability to relate to people with multiple needs.
Ability to be non-judgmental.
Appreciation, acceptance of and an understanding of confidentiality.
Ability to show empathy and sensitivity towards others.
Willingness to accept direction/delegation.
Home visits to clients in Own Tenancies, Temporary Accommodation, and Hostels may be required.
Ability to work flexibly in open plan office to meet the needs and demands of the service.
Ability to work in other offices depending on the needs of the service.
Closing date: 22 September 2017
Starting Salary: £19,604
£10.40 per hour
36.25 Hours per week
Proposed interview date: 4 October 2017
Further information from: Gordon McCluskey, Operations Manager
Tel: 0300 123 4566
JDPS - Housing Options Advisor.doc