Customer Collections Advisor

Recruiter
Search Consultancy
Location
Glasgow
Salary
Competitive
Posted
07 Sep 2017
Closes
22 Sep 2017
Contract Type
Permanent
Hours
Full Time

We are currently recruiting for a number of Customer Collections Advisors to join a market leading credit solution provider with over 25 years experience within their market.

This is a fantastic career opportunity within the Financial Services industry if you have passion for delivering great customer service and receiving great results.

My client manages a number of significant credit portfolios on behalf of several of the UK's leading financial institutions, high street lenders, utilities and consumer credit companies.

As a Customer Collections Advisor you will treat your customers as individuals as everyone's situation can be different or suddenly change. You will listen and have a quality conversation with your customers to find out as much information about their situation. With the information you have gathered you will then collaborate and create a manageable solution that will best suit your customers. You will be committed to working with your customers to simplify their credit solutions and have the flexibility to adjust to their changing needs.

This role will involve:

  • Proving excellent levels of customer service
  • Taking inbound and outbound calls
  • Work to achieve weekly quality and performance KPI's
  • Maximise recovery of debt
  • Work on both business and domestic accounts
  • Adhere to FCA regulations

Working Hours:

35 per week, working 5 days over 6

(1 IN 4 weekend shift - Saturday 9am - 1pm)


To be successful in this role you MUST have experience of working within a contact centre role for a minimum of 12 months and be able to pass a credit check.

Does this sound like you? Yes!! This will be a great opportunity to develop your career paired with an excellent earning potential within a modern, forward thinking company!


If you are interested in the role apply online

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.