Emergency Response Centre Agent

Recruiter
East Dunbartonshire Council
Location
Scotland
Salary
£18,978.96 - £21,387.83 per year
Posted
06 Sep 2017
Closes
21 Sep 2017
Ref
EAD01719
Contract Type
Permanent
Hours
Full Time


Job Summary

As a member of our Emergency Response Centre team, you will be required to ensure a prompt and appropriate response is provided to customers of the Community Alarm Service and for all emergency contact made to the Council out with normal working hours. The post holder will also be required to monitor public space CCTV ensuring any incidents are reported to Police Scotland.
Effective team working, good communication and attention to detail are some of the essential skills required to ensure an excellent standard of service is delivered at all times to our customers.



PVG / Disclosure Scotland

 

 

 

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

 

 

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

 

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate's first salary payment. 

 

In specific circumstances the payment could be deducted in instalments from an employee's wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead. 

 

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee's final salary. 

 

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

 

 



CHARTER OF COMMITMENT



The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

www.eastdunbarton.gov.uk



See also:
EAD01719 Role Profile.doc