Helpdesk Advier

5 days left

North Lanarkshire
18000.00 - 19500.00 GBP Annual + Pension, discounted voucher scheme
31 Aug 2017
28 Sep 2017
Contract Type
Full Time
Have you experience working in a Helpdesk Support Role?
•Have you excellent Microsoft Office skills?
•Are you flexible to work shifts?

Anderson Knight is looking to recruit a Helpdesk Technical Support Adviser to join one of our exclusive clients based in Glasgow. The role will be offer technical support to Engineers out on the field and also to the Helpdesk Team.

Hours: 5 days over 7, shift 7am - 4pm and 1pm - 10pm
Free Parking

Our client is one of the UK's providing Facility Management companies and are rapidly expanding. A well-established company who invest in their staff and have a fantastic reputation on the market and always promote from within. They are an award winning company who pride themselves in offering a friendly working environment.

•Offering support to Engineers out on the field and also to Helpdesk Advisers
•Reporting and statistics when required
•Logging data into internal system
•Remote monitoring of and diagnosis of various types of alarms
•Triaging of jobs
•Using internal systems
•Using Excel on a daily basis, (must be competent)
•Closure of jobs when completed and resolved
•Liaising with internal departments
•Working to Service level agreements

Personal Attributes:
•Excellent level of IT and internal systems
•Excellent communication skills
•Customer service focused

•Proven track record in a Helpdesk or Customer Service or Tech Support role role
•Must have good Excel skills

In return you will be paid 18K but will rise to 19.5K after 12 months, free parking, pension and many other benefits

So if you would like to take advantage of this exciting opportunity please send in your CV immediately