Customer Service Agent - Permanent

3 days left

Recruiter
Anonymous
Location
Edinburgh
Salary
Competitive
Posted
30 Aug 2017
Closes
27 Sep 2017
Contract Type
Permanent
Hours
Full Time
Customer Service Agent

Permanent

Edinburgh

Jardine Lloyd Thompson Group plc (JLT) is one of the world's leading providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. Our client proposition is built upon our deep specialist knowledge, client advocacy, tailored advice and service excellence. Together, we place our clients first, champion independent thinking and expect to be judged on the results we deliver. JLT has offices in 40 territories with more than 10600 employees supported by the JLT International Network enabling us to offer risk management and employee benefit solutions in 135 countries.

Role Summary:

Deliver a high level of customer service across a broad range of pension administration through telephone and email channels.

Key responsibilities:

* Exceed customer expectations by delivering timely, accurate service in a professional manner.
* Ensure all aspects of a customer's pension enquiry are resolved to a high level of satisfaction by effective use of the JLT systems and processes.
* Communicate with customers through inbound/outbound telephone calls and email channels.
* Deliver efficient work practices by understanding and utilising JLT software and process.
* Work as part of a team to contribute to a culture of a "great place to work".
* Work within the company procedures to maintain a high level of trust in the JLT brand.
* Meet or exceed all performance metrics as defined in your personal performance management plan

Skills Required:

* Excellent customer service skills
* Ability to understand customer needs and provide the correct solution
* High level of interpersonal skills and an ability to communicate across the internal and external customer group
* Skilled in listening and responding to a customer's needs verbally and through the written word
* Highly competent desktop computer navigation
* Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
* GCSE (or equivalent) in Maths and English
* Self-starter with plenty of initiative
* Competent in the use of IT systems

Additional Details:

As you would expect from a company like Jardine Lloyd Thompson, we offer highly attractive reward packages. We are aware of how integral our employees are to our progress, so we ensure that everyone shares in that success. Whilst this varies from company to company within Jardine Lloyd Thompson in the UK, typical benefits can include:

* Employee share schemes
* Flexible Benefit Scheme (called Choices)
* Generous holiday entitlement
* Pension Plan
* Private healthcare scheme

JLT aims to be an equal opportunities employer and we would like to encourage applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation