MI Manager

North Lanarkshire
25 Aug 2017
22 Sep 2017
Contract Type
Full Time
CCA Recruitment are currently working alongside a UK based outsourcing business which will be pivotal in developing their business processes and client representation as a brand across multiple UK sites.

We are looking to connect with an experienced MI Manager who will lead the Transformation and MI Function to drive the company vision and business growth.

Key Responsibilities:

* Experience of effectively managing and leading people
* Working knowledge of outsourcing operating and performance models from an MI basis
* You will have deep experience of sound MI/BI practices to a high standard
* Experience in dealing with multiple internal and external stakeholders and be able to evidence achievements in engaging across multiple people and layers simultaneously
* You will have experience of implementing a new MI/BI delivery system, including the commercial awareness of the products available and best fit for our client
* Design and create new reporting systems from a variety of data sources (databases, telephony systems, etc), outputting relevant MI and results against agreed performance measures.
* Produce standard suite of reports to provide analysis on business performance indicators and underlying trends, adding supporting commentary turning data into insight.
* Fulfil commitments to stakeholders by delivering validated and accurate data to agreed deadlines.
* Support creation of operational targets, enabling their reporting within MI systems.
* Drive continuous improvement by reviewing internal processes and systems which impact on MI production and analysis, recommending changes to systems and practice.
* Subject-matter expert in reporting and MI, supporting the team and other business areas with technical and system experience, sharing knowledge and best practice.
* Handle queries and ad-hoc requests from operational customers and offer knowledge transfer where appropriate.
* Actively seek feedback from stakeholders to better understand their requirements and commit to actions which deliver improvements.

Candidate Requirements

* Highly numerate, with experience of gathering, interpreting and presenting complex information in a clear and concise format and communicating to other areas of the senior management team
* Comfortable providing intermediate level statistical analysis, including, for example standard deviation, propensity modelling and peer group performance analysis.
* Confident when working with large datasets from a variety of data sources.
* Excellent Microsoft Excel skills and working Access (or other db) knowledge.
* Good understanding of automation and VBA.
* Good communication skills, with the ability to build working relationships with stakeholders at all levels of the business.
* Strong planning and workload management skills with the ability to prioritise and adapt to changing circumstance, whilst maintaining excellent stakeholder relationships.
* Experience of creative problem solving.
* Basic knowledge of SAS EG.
* Working knowledge of database design ideally from MS SQL server or MySQL server.
* Experience of contact centre processes and key performance indicators.

If you would be interested in discussing further please get in touch