Technical Support Operative

4 days left

North Lanarkshire
28 Aug 2017
25 Sep 2017
Contract Type
Full Time
Position: Technical Support Operative

Location: Glasgow

Salary: GBP18,000

Benefits: free parking, subsidised canteen, staff discount scheme in various high street retailers, cycle to work scheme, childcare vouchers, cash benefit health scheme and company pension scheme.

Permanent Role (5/7 shift)

Our Client is one of the UK's leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial.
They are currently looking to recruit a Technical Support Operative for our head office located in the south side of Glasgow to work on one of our multiple supermarket retail contracts.

Roles and Responsibilities:

• The remote monitoring and diagnosis of Refrigeration Alarms and data logging of Refrigeration equipment.
• Provision of technical support to refrigeration engineers & helpdesk administrators
• Undertaking daily triaging of works order numbers and remote closure of nuisance alarm calls.
• Preparation of reports and statistical data when requested.
• Preparation and circulation of project information where required.
• Continuous liaison with the Client Bureau to address/resolve issues as and when they arise.
• Working to tight deadlines and targets provided by management in accordance with contract requirements.

Essential Skills:

• An excellent level of IT literacy - Word, Excel and Outlook- with an ability to quickly learn in-house systems
• Ability to manage own work load by effectively prioritising and multi-tasking coupled with excellent attention to detail.
• Excellent communication skills (oral and written).
• Customer service oriented with focus on the success of the business.

Previous experience within a Helpdesk/call centre environment and a qualification in either a mathematical or technical discipline would be advantageous.

If you are looking for a challenge in a fast-moving business environment and you feel this is the role for you, please send your CV in strictest confidence to Gary Russell at PDA SEARCH & SELECTION LIMITED