Premier & Wealth Service Specialist

North Lanarkshire
23 Aug 2017
20 Sep 2017
Contract Type
Full Time
Customer Service Specialist

As a Barclays Customer Service Specialist within Premier and Wealth, you will deliver expert service to clients, using multi-channel communications, including telephone, email, letter, fax and internet messaging, while adhering to policy and client due diligence regulations.

About us:
You will join us in providing a "World Class" client experience, as the initial point of contact for global clients in a multi-channel and multi-currency environment. Our team is responsible for providing specialist support and expert service to the UK, Ireland and Wealth International client base.As a Customer Service Specialist, your main responsibilities will involve:
• Receiving and being responsible for multi-channel, multi-currency requests and showing pro-activity in achieving set personal and departmental goals
• Paying attention to the needs of our customers, managing your time effectively to ensure the maximum amount of time is spent having quality conversations and supporting customer needs
• Taking ownership for personalising every customer interaction by showing empathy and applying the appropriate judgment to deliver the right outcome for customers every time
• Passionately applying our customer standards to deliver a five star service
• Committing to your own role development, by continuously developing your knowledge, skills and competence

As a Customer Service Specialist, your skills and qualifications will include:
• Flexibility in your approach, with the ability to manage your own workload and help out with others when required
• Pro-activity in identifying additional ad-hoc tasks and projects
• A good understanding of international client propositions
• A comprehensive knowledge of internal/external legislation, including data protection, anti-money laundering, complaint handling and client due diligence

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

Ready to apply?

There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.