About Hamilton & Inches
Hamilton & Inches, established in 1866, is one of the country's leading jewellers and silversmiths by Royal Appointment to Her Majesty, The Queen.
Hamilton & Inches exudes timeless elegance, and retails its own and world leading brands from beautiful listed buildings at its flagship showrooms in George Street, Edinburgh.
Hamilton & Inches is embarking on an exciting new strategy for growth and an opportunity has come up for the right calibre of Sales Consultant to complement the Sales team and help execute the strategy for growth.
The Sales Consultant's role is an exciting opportunity reporting to the Head of Sales and working closely with the broader Sales team.
You will represent the company displaying a warm, welcoming, and professional manner to customers, while helping to deliver sales' targets. You will also proactively account manage a database of customers to drive increased sales, brand awareness, and customer engagement. This is a specific role that requires sales experience, preferably in the luxury industry, and you will help deliver further improvements in customer service within a high performing sales team.
In return you will enjoy huge job satisfaction, no two days will be the same and you will be working in a company that is exciting and successful. You will be handling the most beautiful and stunning pieces on a daily basis and you will be working with a team of people that are passionate and take great pride in the service they provide.
Who we're looking for
To gain the most from this varied and challenging role, you must have a real passion for jewellery, timepieces and silverware. To be considered for the Sales Consultant's role your professionalism and dedication to ensuring customers have a great experience must be unshakeable.
You will have proven sales experience, preferably in the retail sector, and will be a proactive individual with excellent sales and influencing skills, while also being a great team player with a strong work ethic.
Your diplomacy, assertiveness and customer service skills will be essential to handle any queries or complaints from customers. Likewise, your verbal and written communications skills must be excellent.
A strong track record in developing new customers will be highly advantageous in securing this exciting position.
You will be responsible for consistently achieving personal sales targets, while also playing an important role in supporting the overall Sales Team achieve the Company's annual sales targets.
You will also assist taking-in and issuing customers' jewellery, silver and watch repairs, and accurately processing the relevant repairs transaction on the company's point-of-sale system.
- Manage and achieve personal sales targets,
- Account manage, develop and grow customer database, ensuring customer updates are recorded on the company's CRM system,
- Represent the brand image of Hamilton & Inches ensuring positive impact and image on customers at all times,
- Address any customer queries or complaints in a friendly, respectful and helpful way to ensure successful resolution,
- Work closely with all internal colleagues to ensure the highest customer service levels are maintained.
What you can expect from the role
This is a wonderful opportunity for you to gain experience in the business of high end jewellery, watches, silver and exclusive luxury gifts. In this role you will be given the opportunity to develop your career in a very unique retail environment where you can really shine if you show commitment and dedication. Finally, you will be working with an excellent team of people who are extremely passionate about what they do and take great pride in the service they provide.
If this sounds like the ideal role and you have the experience we are asking for then please send your CV with a covering email explaining why we should consider you for the role to Dawn Mackenzie, by clicking the 'Apply' button below.
(Please note we regret to inform that we are unable to process applications for people who do not meet all the requirements of the role.)