Customer Service Representative Fixed Term (4 Months)

Recruiter
Thermo Fisher Scientific
Location
Paisley
Salary
Competitive
Posted
06 Aug 2017
Closes
14 Aug 2017
Contract Type
Permanent
Hours
Full Time
Job Description:

Sr Customer Service RepresentativePermanent Inchinnan, Paisley Responsibilities • Work on assignments/projects as part of a team • Escalate and problem solve customer inquiries and complaints without managerial support • Assess individual customer requirements and direct activities to appropriate departments • Maintain daily customer service reports • General office duties required • Provide a high standard of customer service support to Thermo Fisher Scientific customers • Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary • Deal with customer complaints efficiently and professionally as per the service level agreement • Maintain and create new customers accounts • Adhere to SOP's, SLA's and departmental training guideline Skills: • Experienced Microsoft Office and E1 user • Strong written and verbal communication skills • Must have the ability to identify and solve problems and to multi task under deadlines • A minimum of 1 years customer service experience required, preferably in a call centre/office environment • Must possess self motivation , enthusiasm, a positive attitude and perform as a team player • Display attention to detail and accuracy in the work place • Good organizational skills and the ability to prioritize effectively • Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers • Work on own initiative on daily routine tasks as well as solving system issues Education: Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered. Working Conditions: • This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer. • Most of the other physical demands are typical with those associated with an office environment. • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. *IND-EMEA