Customer Service Representative Fixed Term (4 Months)

Thermo Fisher Scientific
06 Aug 2017
14 Aug 2017
Contract Type
Full Time
Job Description:

Sr Customer Service RepresentativePermanent Inchinnan, Paisley Responsibilities • Work on assignments/projects as part of a team • Escalate and problem solve customer inquiries and complaints without managerial support • Assess individual customer requirements and direct activities to appropriate departments • Maintain daily customer service reports • General office duties required • Provide a high standard of customer service support to Thermo Fisher Scientific customers • Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary • Deal with customer complaints efficiently and professionally as per the service level agreement • Maintain and create new customers accounts • Adhere to SOP's, SLA's and departmental training guideline Skills: • Experienced Microsoft Office and E1 user • Strong written and verbal communication skills • Must have the ability to identify and solve problems and to multi task under deadlines • A minimum of 1 years customer service experience required, preferably in a call centre/office environment • Must possess self motivation , enthusiasm, a positive attitude and perform as a team player • Display attention to detail and accuracy in the work place • Good organizational skills and the ability to prioritize effectively • Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers • Work on own initiative on daily routine tasks as well as solving system issues Education: Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered. Working Conditions: • This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer. • Most of the other physical demands are typical with those associated with an office environment. • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. *IND-EMEA