Snr Customer Care Rep (Fixed Term 12 months)

Recruiter
Thermo Fisher Scientific
Location
Paisley
Salary
Competitive
Posted
03 Aug 2017
Closes
14 Aug 2017
Contract Type
Permanent
Hours
Full Time
Job Description:

Sr Customer Service Representative 12 Month Fixed Term ContractInchinnan, Paisley Job Description CS area: * Play a key role within the implementation of new assignments and projects, as part of a team or on a individual basis * Manage the process for escalated enquiries and complaints to resolution, without managerial support * Deal with complex customer requirements, efficiently and professionally as per the service level agreement. * Maintain daily customer service reports * Provide expertise, guidance and support to colleagues * Develop and deliver training and materials to support departmental needs * Provide cover to the supporting Manager when required * Other duties as dictated by business need * Solve / escalate systems issues * Provide a high standard of customer service support to Life Technologies customers * Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary * Plays a critical role in building customer relationships and representing the organization * Respond and process all telephone enquiries as per the service level agreement * Maintain and create new customers accounts * Assess individual customer requirements and direct activities to appropriate departments. * Adhere to SOP's, SLA's and departmental training guideline Skills: * Experienced Microsoft Office and E1 user (desirable) * Strong written and verbal communication skills * Must have the ability to identify and solve problems and to multi task under deadlines * Customer service experience required, preferably in a call centre/office environment * Must possess self motivation , enthusiasm, a positive attitude and perform as a team player * Display attention to detail and accuracy in the work place * Good organizational skills and the ability to prioritize and / or delegate effectively * Demonstrate judgment, tact and diplomacy in dealing with internal and external customers * Work on own initiative, work well with others and lead by example Education: Requires a Bachelors Degree, preferably in Business Administration or Scientific discipline or the equivalent knowledge and experience Working Conditions * This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer. * Most of the other physical demands are typical with those associated with an office environment. * We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.