IT Administrator

Thermo Fisher Scientific
03 Aug 2017
14 Aug 2017
Contract Type
Full Time
Job Description:

Site Support Duties * Complex hardware and software Incident resolution for on-site and remote users within the defined Service Level Agreements utilising standard remote control tools. Defining solutions as required * Supports existing and new IT infrastructure and applications for designated function/site/ application platform (SME) e.g. Trax, Primers * Monitoring the service management Tool and updating as incidents are progressed or resolved. Actively seek out complex incidents for quicker resolution. * Plan, coordinate and carry out hardware installation, moves, adds and changes * Software installation using software deployment tools and investigation of failed installations to resolution * Provision of VIP Executive 'White glove' support, including complex or urgent issues of an IT nature * PC lifecycle installation, administration and configuration management using Service Management software, automation and scripting. * Network support including port activation and extended troubleshooting working with Network Support Engineers. * End-user training upon deployment of new hardware, including MS Office and Outlook * Advanced Avaya user Administration and support, including Hunt Group setup and reporting * Advanced Voicemail Administration including multiple greetings * Advanced Video-conferencing support including component replacement, re-cabling and vendor liaison * Advanced Meeting room support including Site and Regional Town Hall meetings * Advanced Support for Mobility including equipment and software configuration within company standards * Advanced support and troubleshooting for printers and MFDs, including vendor liaison and escalation * Vendor interaction, liaison and solution collaboration * Deliver complex project work under guidance when agreed. Works closely with internal and external stakeholders (e.g., IT-business facing groups including the Business Analyst - BA team) * Management of own work plan - regular review of workload and highlighting availability to IT Supervisor and actively identifying further work. * Comply with Desktop Good Working Practices and wider Thermo Fisher Scientific Quality Management processes. * Provide mentoring and coaching to junior level System Administrator staff * Identify and implement opportunities for Continuous Service Improvement (e.g. Shift Left) * Present an effective, helpful and professional Thermo Fisher Scientific presence to our customer. * Attend, participate and report on team and customer meetings. Operational Management * Create and maintains documented standard processes and procedures for all aspects of Desktop Support including reviewing and maintaining the Knowledge Base articles. * Adhere to IT policies and procedures, including those for security, Data centre standards, desktop standards, purchasing, and service provision. Make recommendations where gaps are perceived * Diagnose and troubleshoot hardware and software issues * Diagnose and troubleshoot complex IT issues in a timely manner to minimize downtime and disruption to operational performance * Actively represents the team in inter-departmental projects, and builds productive internal and external relationships (i.e. with application Teams and business contacts) * May participate in making recommendations to support the full lifecycle, including selection, implementation, maintenance, refreshes, and retirement of both purchased and leased computing assets. Position Requirements Formal Education & Certification * University degree in the field of computer science, information sciences, or related field would be preferred. * ITIL qualification at Foundation Certificate would be essential * MCSA in Windows 7 configuration Knowledge & Experience Personal Attributes * Strong customer management skills * Solution and results-oriented * Driven to succeed * Highly customer focussed * Ability to effectively define, prioritize and execute tasks * Ability to manage own time effectively, set realistic timescales and meet deadlines * Excellent analytical, evaluative, and problem-solving abilities. * Excellent communication and interpersonal skills * Team player and desire to team work globally * Self-motivated and self-developing * Attention to detail Preferred Experience * Proven technical accreditation including, but not limited to MCP AD, MCP WIN 7 * Knowledge of virtualization technologies * Extensive working experience of Active Directory Administration including Users and Computers and an understanding of Group Policy, DNS and DHCP * Maintenance of enterprise backups, including tape rotation * Extensive experience as a Desktop Engineer in a Windows OS environment * Extensive working knowledge of desktop computer operating systems, including MAC OS * Support experience with Microsoft Office * Understanding of current network hardware, protocols and standards * Understanding of Information Security principles * Good written and oral communication skills, including the ability to arti