Clerical Assistant, Ferry Services

Orkney Islands Council
£16,417 - £17,112 per year Pro Rata
01 Aug 2017
21 Aug 2017
Contract Type
Full Time


Ferry Services

Clerical Assistant

35 hours per week, Monday-Friday, plus 7 hours every third Saturday
£20,106 - £20,871 pro rata (Including Distant Islands Allowance)

We are looking to recruit a committed and enthusiastic individual to become part of the
administrative support service within the Orkney Ferries office.

This position represents a challenging opportunity assisting in a wide range of duties including general administrative support, dealing with enquiries from the general public, account holders and customers in all matters relating to ferry ticketing, tariffs, bookings and timetables.

As part of the Kirkwall office team, you will take bookings on the computerised booking system and notify customers in the event of disruptions, cancellations or other changes to Ferry services.

With a busy workload you must be organised and able to work on own initiative and prioritise work in order to cope with tight deadlines. Excellent organisational, administrative and communication skills are essential. Candidates will also be able to demonstrate the ability to establish good working relationships with all levels of staff and to provide a professional service to the public.

You will hold a minimum of SVQ2 in Administration related subject or equivalent. You should be familiar with all Microsoft Office packages. You should have at least 1 year post qualification experience working in an office environment and experience in a customer service environment which must include the general public.

This post is subject to Basic Disclosure Scotland clearance.

For more information regarding this post, please contact Andrew Blake on 01856 872044.

Closing date: Sunday 20 August 2017

Please note that interview expenses are not payable for this post.

See also:
Our Recruitment Process.pdf
Job Description and Person Specification.pdf