Senior Customer Support Administrator (Temporary)

Recruiter
North Ayrshire Council
Location
Scotland
Posted
01 Aug 2017
Closes
16 Aug 2017
Ref
NAY02784
Contract Type
Permanent
Hours
Full Time


Role Profile

TEMPORARY FOR 2 YEARS



ROLE DEFINITION

To provide an administrative support to services in relation to data management, data cleansing and GDPR compliance.



KEY TASKS AND RESPONSIBILITIES

Corporate Responsibilities

  • To undertake individual role in line with the Council's Strategic Priorities and in compliance with the Council's corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • Provide project support to the Data Programme.
  • Work with services to review and categorise data, identifying information for deletion.
  • Handle confidential and sensitive information e.g. maximising attendance, occupational health reports
  • Produce reports, statistics and monitor KPI's
  • Where required, attend meetings and take minutes e.g. legal process, committee services
  • Undertake regular learning and development in order to keep up to date with the knowledge required to advise on services
  • Provide feedback to the Team Leader on problems or trends and suggesting improvements which could be made.  

ESSENTIAL / DESIRABLE CRITERIA

 

Essential

Desirable

Evidence

Education and Qualifications

  • SVQ Level II in a relevant discipline (or equivalent) or relevant work experience  
  • HND in a relevant subject, or equivalent   
  • Application Form
  • Interview

Experience

  • Experience of working in an administrative environment
  • Experience of MS Office

 

  • Application Form
  • References
  • Interview

Specialist Knowledge

  • Knowledge of local authority structure, processes and procedure
  • Basic knowledge of multiple systems or advanced knowledge of one appropriate system

 

  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Proven written and oral communication skills across varying levels of internal and external organisations
  • Highly Motivated
  • Excellent attention to detail
  • Resilient when completing repetitive tasks
  • Flexible and adaptable
  • Customer focused
  • Works to tight deadlines and under pressure
  • Positive, pro-active approach
  • Leads by example
  • Embraces change    

 

  • Application Form
  • References
  • Interview

Other

  • Willing to undertake additional training
  • Ability to travel throughout North Ayrshire e.g. to provide ad-hoc temporary cover during staff sickness or holidays    
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council's website.

Value

Behaviours

Focus.

We put our customers first

We understand the bigger picture

 

  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.

Passion.

We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.

Inspiration.

We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.

Interviews will take place in September.

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.