Customer Experience Advisor

Location
Glasgow, Scotland
Salary
£16000 - £18000 per annum
Posted
24 Jul 2017
Closes
21 Aug 2017
Ref
00071312
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This firm of financial and business advisors who, due to their vast expansion, are now currently recruiting for their newly created support team. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering our three key values of honesty, integrity and loyalty.

The customer experience advisor will be responsible for providing outstanding Customer Support to not only our prospective and new customers, but also our existing customer base. The right candidate will have a genuine passion in placing our customers at the heart of everything that they do, and who will thrive in a busy and challenging environment.

What the role involves:

- Responding to incoming calls, emails, texts and live chat, whilst fully understanding the customer's needs
- Making outbound calls to potential and existing clients to chase up relevant paperwork
- Ensure the highest quality of service is provided at all times
- Providing a first point of resolution service to their customers in a professional manner
- Be an ambassador by treating all internal and external customers with respect and maintain professionalism at all times
- Display empathy and understanding for each individual scenario
- Carry out general ad hoc duties as requested by the team leader

What they are looking for:

- A positive attitude, encouraging and supporting others at all times
- Excellent interpersonal, communication and influencing skills
- Strong verbal and written communication skills
- Identifies and acts on opportunities to continually improve the customer experience
- Highly organised, logical and methodical approach to work
- Experience of dealing with a high workload and prioritising accordingly
- Working to tight deadlines whilst dealing with competing priorities
- The ability to apply knowledge and sound judgement where applicable
- A professional and credible approach to all tasks given
- Minimum of 1-2 years back office/customer service environment experience is essential.

Working Hours:
Monday to Friday 09:00-1900 on a rotational basis. Please note, training schedule will be Monday - Friday between 09:00 - 17:00.

Starting salary of £16,000, which on successful completion of 6 month probation period rises to £18,000

Job Type: Full-time

Salary: £16,000.00 /year

Required experience:
- customer service: 1 year