Technical Support Engineer

Competitive, Negotiable, DOE
16 Jun 2017
14 Jul 2017
Sandvik Group
Contract Type
Full Time

Sandvik Heating Technology in Perth, Scotland is looking for a

Technical Support Engineer


Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world – leading positions in selected areas – tools for metal cutting, equipment and tools for mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. The group has approximately 47,000 employees and representation in approximately 130 countries, with sales of about £7.3 billion.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

Kanthal is part of the Sandvik Group and the manufacturing site for Kanthal Globar Silicon Carbide heating elements is based in Perth Scotland. Kanthal Globar heating elements are used in a wide variety of different industrial applications including the manufacture of technical glass products, automotive parts, renewable technologies and electronics.

We are now looking for a Technical Support Engineer to help us continue to grow our silicon carbide heating element business.

Job summary
As a Technical Support Engineer you will be responsible for providing technical support to Sandvik sales offices and agents based around the world. You will receive enquires for Globar heating elements and convert these into detailed technical proposals, including layout drawings, electrical calculations and installation guidelines. As well as providing advice and support on the correct operation of Globar heating elements in different industrial applications, investigating technical issues, establish the root cause, and propose preventative actions. You will also be asked to support and contribute to various projects including new Globar product, create engineering drawings and furnace layouts using CAD software.

A key part of this role will be to build strong working relationships with the team here at Perth, colleagues in Sandvik field sales, R&D, production, and directly with Globar end users. As part of this, you may be asked to support with customer visits globally, to help grow sales of Globar heating elements, resolve technical issues and enhance customer relationships. You will need to prepare and deliver technical training on the features, benefits and use of Globar heating elements. As you develop in your role and gain experience with global products you will be asked to provide training to global sales personnel and customers, to improve knowledge and awareness of silicon carbide heating systems. Part of this might include working with our marketing department to create training materials, marketing literature and technical datasheets.

Your profile

  • Ideally, the successful candidate will have a degree in an engineering related discipline including electrical principles, mechanical engineering and thermodynamics.
  • We also require experience of using CAD software, such as SolidWorks and AutoCAD. Experience of working within a manufacturing environment, providing technical support and communicating directly with internal and external customers would be an advantage, along with the understanding of industrial manufacturing processes an industrial furnace design.
  • Knowledge of commercial awareness and understanding of business culture in other countries would also be beneficial. The ideal candidate needs to be able to work independently and be a team player.
  • As Sandvik Heating Technology operate in international settings, your communication and presentation skills in English must be excellent, and some international travel may be required. You will need to be familiar with IT systems such as Microsoft Office and be able to manage projects.

Candidates who do not have all the above experience may still be considered if they meet the majority of requirements detailed above, and training will be provided in areas specific to our products.

How to Apply? Please click “apply” where you will be directed to our website to complete the application process.

Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.

Closing Date: 28th June 2017

Interview Date 6th July 2017