IT Support Engineer

Edinburgh, Scotland
£25000 - £28000 per annum
02 Jun 2017
30 Jun 2017
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
Top IT Managed Service Provider looking to add to their growing and successful team.

They have a role for a new role for an additional IT Support Engineer to join their growing and friendly team based in their offices in central Edinburgh. The successful candidate will assist with day-to-day 1st and 2nd line support for their vibrant client base, as well they on-site troubleshooting and equipment installations.

Key Responsibilities to include:-

- Excellent remote support to resolve client issues
- Providing mentoring for Junior Staff and passing on IT Support skills
- Configuration of Network & Wireless Devices, Including Switches and Routers
- On-Site attendance to resolve IT issues, and to install new desktops, laptops and networking devices
- Reviewing hardware level system alerts and resolving as needed
- Ensuring client system documentation is up to date and accurate
- Working with Senior Management to constantly improve our excellent customer service

Working with the following programs:

o Microsoft desktop operating systems
o Microsoft Server operating systems
o Microsoft SBS 2008 / 2011
o Microsoft Exchange 2007 / 2012
o Microsoft Office 365 & Microsoft Azure
o Active Directory
o Mac OSX operating systems
o Virtualised Environments: Hyper-V & VMware

Key Experience/Characteristics preferred for the role:

- Experienced IT Professional
- Keen interest in IT
- Microsoft product & system knowledge and experience is essential
- Strong networking skills and experience in network troubleshooting
- Excellent communication and interpersonal skills
- Positive attitude and able to work on own initiative
- IT related qualifications are advantageous
- Experience/knowledge of Apple products and systems would be advantageous

Salary will be dependent upon experience and technical ability.

Ideally, this would suit a seasoned IT Support person with 2 years or more solid experience looking to prove themselves in a demanding role that offers excellent advancement opportunities, allowing for a mixture between office based remote support combined with on-site service delivery, with a focus on longer term solutions and systems.

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