Domestic Claims Advisor

North Lanarkshire
6629.00 - 18857.00 GBP Annual + Healthcare, Pension + other superb be
05 Jan 2017
19 Jan 2017
Contract Type
Full Time
Competitive Salary, Healthcare, Pension + other superb benefits

Brook Street are proud to be working with the leading claims management and loss adjusting business in the UK. With over 6,000 skilled staff in over 60 global offices they aim to be first on the scene, putting together specialist response teams when catastrophes happen.

Is this job right for you?
If your interest lies in assisting people following a claim, then we`d love to hear from you. If you already have solid customer service experience you`ll be provided you with excellent training to assist you in excelling in your role.

What else does the role involve?
You`ll have full responsibility for each individual insurance claim you deal with. The key to success will be constant contact with all stakeholders to ensure first class customer service. You`ll also be registering new claims whilst liaising with contractors to help bring each claim to a swift and successful outcome.

It`s not just about the talking, it`s the listening too. This role can be so diverse, so you`ll need to have superb empathetic skills, take a neutral view and remain calm when the pressure is on. Additionally you`ll have the ability to literally put yourself in our customer`s shoes.

What you should have already:
Excellent Customer Service skills within an office environment
Answering inbound call experience would be an advantage
Proven ability to work on your own initiative as well as part of a team
Strong organisational skills and the ability to prioritise your workload
Excellent telephone manner
Strong communication skills - both written and oral
Accurate keyboard skills
IT literacy
If this sounds like it could be you please get in touch with Sarah on or CLICK APPLY NOW. Closing Date 9th Dec