Customer Service Advisor

Recruiter
Webhelp
Location
Kilmarnock
Salary
14976.00 GBP Annual
Posted
22 Sep 2016
Closes
24 Sep 2016
Contract Type
Permanent
Hours
Full Time

Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Kilmarnock Contact Centre. With a salary of GBP14,102.40 (GBP14,976 for those eligible for the national living wage), plus additional benefits, there couldn't be a better time to join us.

Your new company

As one of the UK's fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.

Your new role

As a Customer Service Advisor with Webhelp UK, you will be working on behalf of one of our valued clients, a respected market leader in the

telecommunications

industry. Taking inbound calls from customers, you will support them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you deliver exceptional customer service in a proactive manner by taking the time to understand the needs of each customer and provide a resolution on the first instance wherever possible.

What you'll need to succeed

Ideally, you will enjoy talking to people and have gained previous experience of working in a customer driven environment, preferably within a Contact Centre, but this is not essential. Also, as this is a fast paced and dynamic environment, the ability to work to targets and the desire to exceed them is essential.

As you will be speaking with customers on a daily basis, excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution

What you'll get in return

You'll be offered a salary of GBP14,102.40 (GBP14,976 for those eligible for the national living wage) along with a number of additional company benefits.

You'll receive continued training and support from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation that offers excellent career opportunities.