Childline Volunteer Counsellor - Glasgow

North Lanarkshire
21 Sep 2016
19 Oct 2016
Contract Type
Full Time

How you can make a difference
Putting children first. Taking a stand. Doing what's right. That's what we truly believe in at ChildLine. We offer a confidential service for children and young people across the UK. Working in one of our centres, you will engage with children and young people by phone, online or by e-mail. Listening at first and then offering the support that they may need from us; whether it is information, advice or just someone to listen or talk to.

If you're a great listener, have a genuine passion for helping children and are a real people person with a strong focus on delivering a high quality service, then this is the kind of role where you could make a big difference to the lives of children and young people.

Key volunteer activities

• To listen to children and young people.

• To offer children and young people information, advice and support.

• To identify when a child or young person may be at risk and alert a supervisor, working with them to agree appropriate action.

• To maintain confidentiality within ChildLine.

• To work within a team of volunteers and staff.

• To work with the team to develop and evaluate your practice as a volunteer.

• To work within ChildLine's policies and procedures to provide the helpline service to children and young people.

Do you have the following personal skills, attributes and experience?

• Support and demonstrate NSPCC values; putting children first, making an impact, taking a stand, never settling for second best, working together

• Able to listen

• Able to engage with people with problems in an empathic way

• Open minded and non judgmental

• Able to identify feelings

• Able to demonstrate discretion and recognise the impact of own actions on others

• Able to deal with stress appropriately

• Are receptive to feedback, learning and continuous improvement

• Aware of impact of personal experiences on own outlook

• Willing to learn IT skills to work effectively online