Customer Service Agent

Recruiter
Swissport
Location
Aberdeen
Salary
Competitive
Posted
21 Sep 2016
Closes
23 Sep 2016
Contract Type
Permanent
Hours
Full Time
Job Description:

%3CP style=%22MARGIN-BOTTOM%5C: 0px; MARGIN-TOP%5C: 0px%22%3E%3CB%3EJob Summary%3C/B%3E%3C/P%3E%0A%3CP style=%22MARGIN-BOTTOM%5C: 0px; MARGIN-TOP%5C: 0px%22%3E%26nbsp;%3C/P%3E%0A%3CP style=%22MARGIN%5C: 0in 0in 0pt%22%3E%3CSPAN lang=EN-GB%3ECustomer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.%3C/SPAN%3E%3C/P%3E%0A%3CP style=%22MARGIN%5C: 0in 0in 0pt%22%3E%3CBR%3E%3CB%3EJob Responsibilities%3C/B%3E%3CBR%3E%26nbsp;%3C/P%3E%0A%3CP style=%22MARGIN-BOTTOM%5C: 0px; MARGIN-TOP%5C: 0px%22%3EThe following responsibilities are associated with this role%5C:%3C/P%3E%0A%3CUL%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3EAssist passengers with self-service check-in kiosks%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EInspect and verify passenger documentation%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EIssue boarding passes and reschedule passengers affected by flight interruptions or cancellations%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EManage passenger baggage processing including handling and fee calculation if applicable%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EAssist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance %3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EDirect passengers through Customs, Immigration, and Quarantine as required%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EMake public address announcements as required%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EAssist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EComply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EComply with Swissport Standard Operating Procedures (SOP's)%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EOperate computers and specialist equipment such as air-bridge, scanners and airline specific software%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EProduce work-related documentation when required%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EMaintain the highest standards of safety and security at all time%3C/SPAN%3E%3C/LI%3E%0A%3CLI%3E%3CSPAN lang=EN-GB%3E%3C/SPAN%3E%3CSPAN lang=EN-GB%3EOther duties as assigned%3C/SPAN%3E %3C/LI%3E%3C/UL%3E%0A%3CP style=%22MARGIN-BOTTOM%5C: 0px; MARGIN-TOP%5C: 0px%22%3EThe list is not exhaustive and%26nbsp;may vary depending on location and local customer requirements.%3C/P%3E