Relationship Support Assistant
Hello, we're TSB, and we're different from other banks.
We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers - we call it "local banking". We have a simple, straightforward and transparent banking model that purely serves local customers and local businesses. If you share our passion to help create thriving local communities all across Britain then you could be on the brink of a bright new future.
In the role, you'll receive comprehensive training to become an expert in your particular area. You will use your knowledge to support our customers through their account opening experience. As this is often their first experience with TSB, we want get to know our customers, to understand their unique needs so we can support their financial journey. You will build a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
A background in financial services or banking isn't essential but we are looking for people who are enthusiastic and demonstrate an understanding of business banking. You should have a talent for talking to people and a flair for understanding what they need and identifying the best way to support them.
You'll be working a 35 hour week on a 6 week rotational shift pattern. The earliest shift start is 8am and the latest shift finish is 6pm Monday to Friday. We do open on Saturdays between 9am- 2pm as well. Should you be required to work on a Saturday one week, you will have a day off in that week to compensate with your shifts increased by 30 minutes. You will not be expected to work Sundays.
It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too. We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.