Customer Services Consultant - Protection Servicing

Resource Management
15015.00 - 17500.00 GBP Annual + benefits
19 Sep 2016
26 Sep 2016
Contract Type
Full Time

Customer Services Consultant - Protection Servicing

Salary: GBP15,015 - GBP17,500 depending on experience + benefits (28 days holiday, pension, annual bonus)

Location Edinburgh

Our client is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of GBP93.8 billion.

They have exciting opportunities for Customer Service Consultants to join the Group Protection Servicing Team in Edinburgh, which offers the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation.

Responsibilities will include:

  • Undertaking administrative and customer service duties for servicing and claims of existing protection schemes.
  • Managing incoming enquiries through various mediums, ie calls, emails, written correspondence.
  • Being accountable for the resolution of all enquiries, escalating as required.
  • Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service.
  • Helping to review internal processes with the ultimate view of improving the overall customer experience.
  • Helping to manage workflow to ensure consistency across the teams.
  • Providing a quality service through pro-active contact and effective communication.
  • Accurate maintenance of client files and data.

Required knowledge, skills and experience:

  • Excellent customer service skills ideally with experience within a similar role.
  • Financial Services knowledge an advantage but not essential
  • Excellent organisation and administration skills
  • A polite and professional telephone manner
  • Excellent communication skills
  • Accurate data entry skills
  • Ability to work under pressure to meet deadlines in a fast paced environment
  • Enthusiastic and positive can-do attitude with a willingness to learn

To apply for this position, please use the 'Apply Online' link below.