Operations Customer Service Advisor

Homebase Ltd
18 Sep 2016
26 Sep 2016
Contract Type
Full Time
Homebase - acquired In February 2016 by Bunnings, the leading retailer of home improvement and outdoor living products in Australia and New Zealand - is changing thanks to substantial investment from our new owners.

Already the second largest home improvement and garden retailer in the United Kingdom and Ireland, Homebase operates out of 260 stores and employs more than 13,000 team members so if you join us, you'll be joining a big family that we hope will get even bigger in the future.

Our Dundee? store is looking for people with a passion for engaging with customers and providing the best shopping experience possible. We require our team members to be approachable, friendly and knowledgeable and take pleasure in ensuring customers' time in our stores is a positive, hassle-free experience.

Does this sound like you? We hope so, let us tell you more about this vacancy in our Dundee? store.

If you are successful in joining us your role will be varied as you will:

Answer customer queries effectively, approaching and offering assistance
Tidy and fill displays , ensuring all product ranges are presented well and are available
Ensure customers have a great buying experience and are given information about additional products and service on the checkouts and help desks

In order to succeed in this role, you need:

To be highly organised and have attention to detail
Excellent communication skills - verbal and written
A positive and proactive personality for engaging with customers and colleagues.
Work with energy, pace and passion

These roles are generally part-time and are likely to include working evenings and/or weekends and we can often offer additional hours, particularly at especially busy times of the year.

The specific hours and potential working pattern for this vacancy are listed below but even if they don't quite match what you're looking for, we hope you'll still apply as sometimes we can be flexible or perhaps we may have another opportunity in the not too distant future we could potentially contact you about.

20 hours per week, usually mornings but can vary.

Under our new ownership, Homebase is committed to offering customers a wide range of home improvement and garden products at 'always low prices'. We also want to provide the best possible service and that is where we hope you will come in.

Should you join us you will not only get company benefits including in-store discounts, 22 days holiday (pro rata), and company pension scheme to mention a few, you will joining a company that has a real team ethic and we want everyone to be proud to work for us and gain a sense of achievement from their work. And also have some fun along the way!