Remote Customer Advisor

Recruiter
FULL Creative
Location
Edinburgh
Salary
Competitive
Posted
17 Sep 2016
Closes
26 Sep 2016
Contract Type
Permanent
Hours
Full Time
Job Description:

The Full Mission Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs. We believe people should be able to work and learn together whether they're across the table or across the world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe; we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt our expectations. Your Role You're a people-person who knows how to listen. Your can-do attitude travels over the phone lines. You can think quickly on your toes and know how to turn a bad situation into a positive experience. You'll be fielding calls for countless businesses spread over the globe. For some, you'll be the first point of contact as a lead generator. For others, you'll assume the role of receptionist, tech support, or appointment-scheduler. As such, you'll be switching hats several times in a matter of minutes while maintaining an air of confidence. Your Responsibilities First and foremost, you'll create and deliver HAPPINESS. The majority of your workday will be spent using a cloud-based phone system to give our clients' callers exceptional service that leaves them happier than when they started dialing. You'll be using an Internet-connected computer to gather information and handle calls per our clients' instructions while maintaining the poise of a true professional. Your Skills Your customer service skills have all the hallmarks of an expert: efficiency, friendliness, a positive attitude; the whole nine yards. Your communication skills shine in both text and conversation, you can be trusted to reliably show up on time. You have the technical know-how to operate our software and the ability to keep your cool in occasionally stressful and difficult situations. Your System You should have a high-speed Internet connection, such as Cable/Fios. By high-speed, we mean a download speed of at least 3 Mbps and an upload speed of at least 1.5 Mbps. DSL is allowed, just not DSL Satellite. Your computer must be hardwired to your Internet connection (so no wireless, satellite, or Air Card Internet) and start up in less than three minutes. The nuts and bolts: working speakers, screen resolution of at least 1280x800, 2.0 GHz processor (or higher), 4GB or more of system memory (RAM), 64 bit OS, Windows 7, Windows 8 or Windows 10; or Mac Operating System (in some cases with Bootcamp or similar program running), and a Webcam is required.