Sales Centre Manager
Sales Centre Manager
Competitive salary, dependent on experience + Quarterly Bonus up to 10% of salary + Incentives + Extensive Sky benefits including Free Sky+HD, phone & broadband, Pension and Private Healthcare
Do you thrive on getting the best out of people? Can you motivate others and deliver results throughout your team? Can you develop strategies that drive success and build performance?
There's only one thing as important to us as our customers and that is making sure our people have the aptitude and attitude needed to give them an outstanding customer experience, on every call, every time.
As well as managing our day-to-day operational performance and Sales strategy and delivery, you'll be creating a uniquely collaborative culture where everyone takes ownership of every aspect of their calls. You should also be keen to get involved in driving strategy in terms of attracting, recruiting, managing and retaining the right people alongside hitting daily KPI's for productivity, quality and value.
Ensuring our people have the right blend of skills to deal with every call, enabling them to understand our customers' entertainment needs and matching them to our fantastic products and services, your ability to see both the big picture and the tiniest detail will be vital.
As a manager of managers developing your people is a key attribute of this role, your success will come from delivering through others. You must be able to demonstrate experience of motivating others to exceed operational goals through a balanced approach across both Sales and Customer metrics. You'll effectively manage first line managers, and run these teams as a business unit. Inspirational, effective and approachable, you'll be full of ideas as to how we can continuously make things better - and will have the drive, determination, confidence and strength of character needed to put them into practice.
We never forget that our people are the key to our success so that's why you'll be rewarded generously.
Shift: Our business operates across 7 days per week 0830-2000 therefore flexibility will be required within these hours, 37.5 hours per week, 5 over 7 days.
Due to the fast paced nature of Sky's Businesses our vacancy close dates may be subject to change.
If you want to join our team please click 'apply online' & submit your CV. You'll need time to answer some online questions in order to complete your application and we'll be in touch once we've reviewed your application.
Believe in better.
It's our people that make Sky Europe's leading Entertainment Company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.