Business Management Intern (in partnership with Skills Development Scotland)

1 day left

Glasgow Caledonian University
£19,650 per year
14 Sep 2016
29 Sep 2016
Contract Type
Full Time


Glasgow Caledonian University is working in partnership with Skills Development Scotland to appoint a Business Management Intern on a full time/fixed term contract for 12 months. The role will be based at Skills Development Scotland.


Skills Development Scotland is the national skills body supporting the people and businesses of Scotland.  SDS plays a key role in driving forward Scotland’s economic future through their delivery of the Scottish Government’s economic and skills strategy.  SDS helps the skills and learning system to better respond to the needs of the economy and help individuals benefit from a variety of learning and skills development opportunities.


The Service Design and innovation team at Skills Development Scotland is unique within the public sector in Scotland. SDS work on a wide range of innovation projects that aim to improve the services that SDS provides and encourage change within the wider skills, learning and work systems. Our work covers strategic design thinking on brand new concepts, right through to the more detailed design processes that make change a reality. Some of the things you could be working on would include customer research, project planning, data analysis, testing of concepts and creation of key project documentation.


Here are some examples of what SDS work on:


  • The complete refresh of the SDS customer website, My World of Work
  • The development of Foundation Apprenticeships and other brand-new work based learning opportunities
  • An innovative exhibition space in collaboration with Glasgow Science Centre


The SDS team is made up of people from a variety of backgrounds including customer experience, service design, marketing and web development. Working with SDS you will build your knowledge and expertise in planning, developing and delivering projects from within an organisation. You will also have the chance to work alongside other interns, both within SD&I and in other parts of SDS.


To be successful within this role you will need to be a team player, have a desire to learn in a fast paced and ever changing working environment and have completed or be undertaking a relevant degree course.


Applicants must have the continued right to live and work in the United Kingdom for the duration of the contract at the time of application to apply for this vacancy.


We welcome applications from all suitably qualified candidates, and are committed to promoting equality and valuing diversity at GCU.

Main purpose of the role

This role will provide support to the Service Design and Innovation (SD&I) directorate.


This role is required to provide business (project and operational) management and analytical support as well as to provide robust analytical outputs that directly support the delivery of well defined and high quality SDS products and services.


This role would be suited to those that have ambitions to move into a project or programme management role.


Within SDS the Service Design and Innovation team provides capability for design and development where complex challenges require a focused development approach.  SDS sees innovation as a process of making changes large and small, radical and incremental. These changes can be to products, processes and services. SD&I develop products and services by using design approaches that put the customer at the centre allowing us to work in a strategic, practical and efficient way.  


 As part of the design and development process, SDS require the Business Management Intern role to support the management and administration of projects e.g. creation of project documentation, creating risk logs, assisting in project planning and carrying out research and analysis at key points through the lifecycle of the project.


Examples of recent work include:

  • The design and development of the next generation of our customer website, My World of Work
  • The development and delivery of Foundation Apprenticeships within the senior phase of school
  • Shaping and supporting the design of the Scottish Employability Service


This may involve working with our stakeholders across the organisation and also externally with individuals and organisations such as the Scottish Government, Scottish Funding Council, Scottish Qualification Authority, Local Authorities, Schools and Colleges.

Accountabilities/Responsibilities of the role

The key purpose of this role is to support the Service Design and Innovation teams with planning, developing and delivering a mix of new products and services for Skills Development Scotland. Reporting to a Senior Service Development Executive the role holder will work as part of a team including Service Designers, Business Analysts and Service Development Executives where you will:

  1. contribute to innovation projects and service developments, ensuring that they are delivered in a timely cost effective manner, which meet the needs of our customers
  2. support the SD&I team in key elements of project delivery such as concept development and testing, project planning, documentation and analysis
  3. gather and interpret customer data and business analysis to inform the planning, delivery and decision making across the product, design and project lifecycles
  4. produce recommendation reports based on the findings of customer insight and product/market analysis
  5. support the organisation’s decision making process by ensuring the needs and wants of customers are understood and taken into account
  6. build relationships both internally and externally to the organisation

Person specification

Educational and/or Professional Qualifications

E1 - Educated to degree level ideally within a business management, information technology, marketing or project management discipline


E4 - Experience of working as part of a team to deliver projects

E5 - Strong written communication skills, creating reports that are appropriate for staff at various levels

E6 - Ability to conduct and analyse research and present findings

D1 - Experience in planning and delivering projects

D3 - An understanding of the Skills for Scotland Strategy including an understanding of the relationships between different partners and stakeholders involved

Skills, Knowledge & Behaviours

E7 - A passion for customer experience

E9 - An excellent communicator

E11 - Organisation and planning skills

E12 -- Able to question and challenge constructively

E13 - Ability to work with cross-functional teams

E14 - A team player

E15 - Able to multi-task and prioritise

E16 - Competent user of standard IT applications, in particular Microsoft Office

D4 - Committed to developing broader business skills

D5 - Able to handle pressure and remain calm

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