Application Support Developer
Support Developer – Glasgow, Scotland - £35-44k plus package.
This is an outstanding opportunity for a Support Developer/Developer to work in a complex software application support capacity for a Global Technology business.
To deliver specialised application support and deliver software solutions to a diverse customer portfolio of complex software and web solutions.
You will work as part of a centralised team providing advanced second, third and fourth line technical support to in-house applications (including on-line, real-time and network systems and components using high-level languages, database design techniques and platforms such as Java, C# and ASP).
The role requires an individual who is technically advanced in a number of products and technology areas and is considered a technical authority across one or more product areas. The roleholder will be developing towards subject matter expertise across specialised skill sets.It is anticipated that this role will comprise of a split of time between software support/maintenance, and development work
2nd, 3rd and 4th line technical support, performing analytical, problem solving, research and testing activities to resolve/fulfil requests at an advanced level to meet resolution/workaround targets
Conducts communication with customer and colleagues professionally
Responsible for maintaining, supporting and developing bespoke software for customers and products under supervision of senior support specialists and developers
Previous exposure and solid capability in a 2nd/3rd line Support role, supporting and maintaining bespoke and/or 3rd party software applications
Proven commercial experience of programming using object oriented languages (such as Java, C#)
Good knowledge and understanding of ITIL, specifically incident, problem and change processes
Basic understanding of relational databases and SQL
Understanding of common system architectures
Excellent spoken and written English: able to explain issues clearly and in detail to senior external and internal technical resources, and senior external and internal business stakeholders to board level
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