Complaints Reviewers

Scottish Public Services Ombudsman
£27,927 - £46,029 per year
12 Sep 2016
28 Sep 2016
Contract Type
Full Time

Complaints Reviewers, Edinburgh

2 x Fixed Term Contracts (1 Year)

Salary £27,927 - £46,029 dependent on skills and experience


Our reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.  SPSO's remit will be extended to include responsibility for social work complaints from April 2017.


To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions.  You will be able to demonstrate first class customer service through your empathetic but impartial approach.  Your excellent communication skills will allow you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft readable reports that are often complex and detailed.  You must have previous complaints handling and/or dispute resolution experience.  Ideally you will have experience of one or more of the Ombudsman's areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.


If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit for an application pack or contact 0131 240 2979 or for further information.


Closing date:  10am, Monday 26 September 2016


Interviews: To be held on 6 and 7 October 2016


We are an equal opportunities employer. Please note we regret that we are unable to consider applicants previously unsuccessful at interview.

Job Description