Customer Service Assistant (Part-time) (2 Posts)

Recruiter
North Lanarkshire Council
Location
Scotland
Salary
£17,199 - £18,327 per year Pro Rata
Posted
09 Sep 2016
Closes
26 Sep 2016
Ref
NLA01847
Contract Type
Permanent
Hours
Full Time


Job Advert

North Lanarkshire Council’s Contact Centre deals with a wide range of services including Housing and Property Repairs and Environmental Services. We are currently recruiting for our out-of-hours service, based between Motherwell and Coatbridge. To provide the highest level of customer service, we seek to recruit staff with experience of working in a busy, customer focused or contact centre environment. Ideally, you will have experience of Housing and/or Corporate Property Repairs, however, comprehensive training will be provided.

An effective team player with excellent verbal, written communication and IT skills, you will be able to demonstrate excellent customer care and call handling skills together with the ability to take ownership of decisions.

A flexible approach to work, the ability to prioritise tasks and a willingness to learn and evolve with the service as it develops, are also essential requirements.

Although fixed shifts apply to posts, there will be a need for flexibility between the shift patterns.

Work Pattern:
Week 1: Wednesday and Friday, 4.30pm - Midnight
Week 2: Saturday and Sunday, 4.30pm - Midnight

These posts are apply on-line only.
              We're supporting age positive North Lanarkshire Council - Recruitment Charter

See also:
CSA OOH Emp Spec June 2016.docx
CSA OOH Job Description August 2016.docx