Affordable Housing Co-ordinator (Strategy)

North Ayrshire Council
£28,866.60 - £31,552.29 per year
02 Sep 2016
26 Sep 2016
Contract Type
Full Time

Role Profile

Please note that the interviews for this post will take place on Monday 10th October 2016


To assist the Team Manager (Affordable Housing) by coordinating and supervising the delivery of an efficient and effective service within the Affordable Housing Team.


Corporate Responsibilities

  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below


Role Specific Tasks & Responsibilities

  • To coordinate, supervise and motivate staff to deliver excellent services. This will include ensuring sufficient officer cover at all times, supporting staff and effectively planning workloads to meet required deadlines and carrying out PPD's, one to ones and training and performance reviews. 
  • To implement and deliver the Local Housing Strategy, and associated strategies, in order to ensure that housing need and demand in North Ayrshire is met. This includes, but is not limited to the Strategic Housing Investment Plan, Affordable Housing Policy, Regeneration, Rural Housing, Older People Housing issues, Specialist Provision and Sustainability. 
  • To establish housing supply targets for North Ayrshire.
  • To identify mechanisms for meeting the housing needs of an ageing population through development, refurbishment, housing support and adaptation.
  • To undertake strategic development and implementation ensuring strategic cohesion by ensuring all strategies, plans and policies within your area of remit align to the national and local strategic framework.
  • To develop performance indicators and ensure that all functions are delivered in line with agreed service standards and targets and to implement appropriate corrective measures.
  • To assist the team manager in the preparation of all reports, including SMT / CMT / Cabinet. 
  • To assist with, identify and contribute to internal and external research projects in order to inform the development of strategies, policies and procedures which fall within the remit of the post holder.
  • To contribute to the Housing Service continual improvement agenda by assisting in the identification and implementation of measures, policies and procedures, which are innovative, offer value for money and are recognised as examples of good practice.
  • Investigate, identify and implement measures to ensure delays, customer complaints and services requests are resolved timeously; to minimise the impact on service delivery, performance and customer satisfaction.
  • To develop and maintain strong networks and partnerships, in order to enhance service delivery through collaborative working.
  • To ensure that consultation is undertaken with all relevant parties in order to establish robust and effective strategic planning and governance (this includes chairing meetings and working groups). 
  • To seek and identify opportunities to promote and market the work of the Housing Service throughout the Council and to external agencies and bodies.
  • Contribute to web management for the area within your remit.
  • To undertake all relevant training to ensure continual professional development.






Education and Qualifications

  • HND or equivalent in relevant subject
  • Consideration will be given to candidates who can demonstrate relevant experience within a similar role and can commit to undertaking additional training
  • Degree level qualification in a relevant discipline or equivalent
  • Housing qualification
  • Application Form
  • Interview


  • A proven track record of delivering services in a similar discipline
  • Consideration will be given to recent graduates without such experience, who have a degree level qualification in a relevant discipline or equivalent
  • Project Management
  • Experience of liaising with internal / external partners
  • Previous supervisory experience in a similar role
  • Chairing meetings and working groups
  • Application Form
  • References
  • Interview

Specialist Knowledge

  • ICT literate with good knowledge of Microsoft Office applications
  • Knowledge of housing legislation and good practice
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Highly developed written skills with the ability to target writing to the appropriate audience, attention to detail and ability to proof read own work
  • Excellent interpersonal communication skills
  • Ability to drive projects forward
  • A problem solver with the ability to apply initiative to tasks
  • Ability to take and follow complex instructions
  • Flexible, adaptable and able to work under pressure to meet deadlines
  • An enthusiastic and motivated team player
  • Leadership skills
  • Ability to maintain discretion and confidentiality
  • Enhanced Microsoft Excel skills
  • Excellent numerical skills
  • Strong customer focus
  • Application Form
  • References
  • Interview


  • Ability to travel throughout North Ayrshire
  • Ability to work occasional evening and weekends
  • Negotiation and influencing skills
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.




We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.

Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process