Service Delivery Manager

Location
Glasgow, Scotland
Salary
£25000 - £30000 per annum
Posted
01 Sep 2016
Closes
29 Sep 2016
Ref
00058178
Contact
Recruitment Genius Ltd
Sectors
IT
Contract Type
Permanent
Hours
Full Time
With 7 branches nationwide and an ever expanding product portfolio, this company is proud to be one of the UK's largest office technology providers.

Responsible for all aspects of their Telecoms Service offering, with a focus on meeting installation and maintenance commitments, including communications with end users; you will lead the planning and implementation of installations and maintenance for telephone systems that typically affect many users.

Key Responsibilities:

- Lead, plan, implement & monitor installations and maintenance works
- Resolve or assist in the resolution of conflicts within and between service delivery tasks
- Manage project budget and resource allocation
- Development of their core database
- Management of all Telecoms stock
- Management of contracts and SLA's (Service Level Agreements)
- Support of End User
- Facilitate the definition of service levels and customer requirements
- Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
- Liaise with Sales force in delivering product and provide timely updates on deal status
- Ad Hoc Duties to support business requirements within the department

Experience/Attributes

Essential:
- Must have previous experience of working within a Service desk role
- Experience in working with technical support (this role is admin based, applicant does need to have worked in technical role)
- Effective leadership of staff
- Passion for client satisfaction and customer service
- Record of project management/service delivery success
- Pro-active in developing and implementing strategies that significantly mitigate risk
- Strong and current awareness of external trends and best practices.

Desirable
- Experience working with Mobile Technology
- Experience working with Hosted Technology
- Experience working in Telecom Industry

Please send your CV via the link below. Only successful candidates will be contacted for interview.

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