Telephone Service Officer
- Employer
- Royal Bank of Scotland
- Posted
- 11 Jan 2010
- Location
- Edinburgh
- Contract
- Temporary
- Hours
- Full Time
- Industry Sector
- Call Centre & Customer Service, Banking, Finance & Insurance
- Position
- Telephone Service Officer
- Salary
- £15,250 - £20,800
The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest, Direct Line and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success.
Whether you’re answering account or financial queries, or offering advice on the many RBS products and services, we’ll need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly.
Understanding the importance of our security protocol and your knowledge of our products and services will be key but we’re not worried if you don’t already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers.
We offer up to 15% incentive bonus. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success.
At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.
Royal Bank of Scotland
The Royal Bank of Scotland Group is one of the leading financial institutions in the world, employing thousands of people serving millions of customers across 5 continents. It's a position that we've reached by consistently meeting our customers' needs, introducing innovative services and seizing each and every opportunity to grow our business. What really makes us such a big success is our people.
Comprising of some of the UK's best known brands, such as Direct Line, NatWest, Mint and The One Account, we're sure there's a role to suit you whatever your individual talents may be.
Imagine a working environment where your voice is heard, your opinions matter and you're seen as an individual, not a number. Somewhere you're given all of the support you need to be your best and can decide just how you want to be rewarded. Well stop imagining and take a look at the opportunities that RBS can offer, whether in one of our RBS branches or a contact centre assisting customers or helping them chose the products that are right for them.
We've got some of the best career opportunities around and we work especially hard to develop our people. So you'll find a genuine career path with real opportunities.